Silva Expertise Lead
1 semana atrás
Company Overview
AXA Group Operations is a global entity within the AXA Group, dedicated to driving innovation and technology across our insurance business model. With a presence in 17 countries, we leverage data, sourcing, security, and investment allocation to achieve economies of scale and synergies.
About the Role
We are seeking an exceptional Silva Expertise Lead to join our team. As a key member of our organization, you will be responsible for leading the implementation of Silva, our cutting-edge solution for service management. Your expertise will play a critical role in shaping the future of our company's operational efficiency and customer experience.
Job Description
The successful candidate will have a strong background in service management and technical skills in Silk UI scripting, workflow design, and integration with various systems. You will be responsible for managing the day-to-day activities of the Solution Delivery team, ensuring seamless delivery of projects, and maintaining high levels of customer satisfaction.
Key Responsibilities:
- Lead the implementation of Silva, collaborating with cross-functional teams to ensure successful project delivery
- Develop and maintain relationships with key stakeholders, including customers, suppliers, and internal teams
- Provide expert advice on service management best practices and industry trends
- Identify areas for process improvement and implement changes to optimize operational efficiency
- Manage and prioritize multiple projects simultaneously, ensuring timely completion and quality standards
Requirements
To succeed in this role, you must have:
- A strong background in service management, preferably with experience in implementing service management solutions
- Technical skills in Silk UI scripting, workflow design, and integration with various systems
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement change
- Experience working in a fast-paced environment, with the ability to manage multiple priorities and deadlines
What We Offer
As a valued member of our team, you can expect:
- A competitive salary range: $120,000 - $160,000 per annum, depending on your level of experience
- A comprehensive benefits package, including medical, dental, and vision coverage
- A generous retirement plan, with employer matching contributions
- Opportunities for professional growth and development, including training and education programs
- A dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion
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