Global Customer Experience Representative in Lisbon

Há 3 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Overview: Blu Selection is a renowned international Customer Experience Specialist, boasting a global presence and over 50,000 employees. Our company was founded by two French entrepreneurs in the year 2000.

Salary: The compensation package includes a gross monthly salary of €1,100 for 14 months, accompanied by a performance bonus of up to €100 per month, meal vouchers worth €7.23 per workday, reimbursement of transportation costs, private health insurance, and dental coverage after six months.

Job Description: As a Customer Care Advisor in our Lisbon hub, you will be responsible for delivering world-class customer service experiences on behalf of top-tier brands. Your key responsibilities will include:

  • Supporting clients' activities by offering exceptional service while working on prestigious projects.
  • Responding to incoming customer inquiries and identifying solutions to resolve issues.
  • Ensuring high levels of customer satisfaction through timely issue resolution and effective communication.
  • Recording data in our CRM system and providing ad-hoc support as needed.
  • Collaborating with the team to achieve project success and participate in the development of new skills.

Required Skills and Qualifications: To excel in this role, you will need:

  • A native level of German and at least a B2 level of English proficiency.
  • Knowledge of the value and impact of delivering excellent customer experiences.
  • Excellent listening and communication skills, with the ability to adapt to diverse cultural backgrounds.
  • A drive for excellence and professionalism in all aspects of your work.
  • The ability to thrive in a fast-paced, multicultural environment.
  • A valid Portuguese work permit (required).

Benefits: As a valued member of our team, you can expect:

  • A long-term opportunity for growth and development.
  • Rotative shifts depending on project requirements.
  • A comprehensive benefits package, including meal vouchers, transportation reimbursement, private health insurance, and dental coverage.
  • If you live outside Portugal, you may be eligible for additional benefits, such as reimbursement of initial flight tickets and accommodation assistance.
  • Ongoing training, professional development, and career evolution opportunities.


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