International Customer Success Automation Lead
Há 6 dias
Based in Lisbon, Agicap is a fast-growing startup that has revolutionized the way businesses manage their cash flow. With over 7000 customers and a revenue growth of more than 100% year-over-year for the past 3 years, we are one of the most promising scale-ups in Europe.
Our AmbitionWe aim to become the global financial management solution for SMEs and Mid-Market companies worldwide. To achieve this, we have raised three rounds of funding, totaling $121 million, with prestigious VC funds including Greenoaks, Partech, and BlackFin. These additional resources will further fuel our product innovation, allowing us to grow significantly by welcoming new talents and accelerating our international expansion across Europe.
Job DescriptionJob Title: International Customer Success Automation Lead
Salary: €80,000 - €110,000 per annum (depending on experience)
Location: Lisbon, Portugal
- Manage and develop the international Customer Success Engineer team at Agicap Global.
- Automate Customer Success Tasks (CTAs) to enhance efficiency and scalability across operations globally.
- Collaborate closely with cross-functional teams, including Key Account Managers, Onboarders, and Account Managers, to support their workflow and streamline customer onboarding processes.
- 3+ years of relevant work experience, with previous exposure to team management.
- Strong proficiency in Python and understanding of the REST API concept.
- Excellent project management and change management skills, with the ability to prioritize, organize yourself, and communicate effectively.
- Natural leadership qualities, taking initiative and driving your team toward success.
- A beautiful office in the heart of Lisbon, right in one of Europe's top rising tech hubs.
- Great opportunities to advance your career within a fast-growing international company.
- Daily challenges working with SME executives and CEOs.
- A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy.
If you're excited about this role and want to contribute to the creation of our new international hub, please send your application through our website. We look forward to hearing from you
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