Market Support Specialist
4 semanas atrás
Your contribution to something big:
- Provide solutions and step-by-step guides to help customers with the app usage.
- Advise regarding software and app updates.
- When necessary, inform customers of the best way to get help regarding issues out of our range.
- Inform second-level support when there are recurrent issues they are not aware of.
- Point of contact between the customer and the technical team.
- Assist dealerships and customer support when the issue is the App.
- Analyze requests and answer accordingly.
What distinguishes you:
- Experience in customer services, ideally having worked in a customer interaction center receiving requests by phone (interest in modern widgets, e.g. App customer support, is a plus).
- Spanish (C1 level) and fluency in English.
- Good communicative competencies, commitment, and solution-oriented.
We provide challenging work in an international environment, career opportunities in one of the best companies in the world, flexible hours, medical services, discounts for employees, sports and health-related activities, canteen, and good access to public transportation. Success stories don’t just happen; they are made... Make it happen We are looking forward to your application.
Salary InformationThe estimated salary for this position is around €50,000 per year, depending on experience and location.
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