Market Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Bosch Group Tempo inteiro
Job Description

Your contribution to something big:

  • Provide solutions and step-by-step guides to help customers with the app usage.
  • Advise regarding software and app updates.
  • When necessary, inform customers of the best way to get help regarding issues out of our range.
  • Inform second-level support when there are recurrent issues they are not aware of.
  • Point of contact between the customer and the technical team.
  • Assist dealerships and customer support when the issue is the App.
  • Analyze requests and answer accordingly.
Requirements

What distinguishes you:

  • Experience in customer services, ideally having worked in a customer interaction center receiving requests by phone (interest in modern widgets, e.g. App customer support, is a plus).
  • Spanish (C1 level) and fluency in English.
  • Good communicative competencies, commitment, and solution-oriented.
What we offer

We provide challenging work in an international environment, career opportunities in one of the best companies in the world, flexible hours, medical services, discounts for employees, sports and health-related activities, canteen, and good access to public transportation. Success stories don’t just happen; they are made... Make it happen We are looking forward to your application.

Salary Information

The estimated salary for this position is around €50,000 per year, depending on experience and location.


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