Claims Management Specialist

Há 3 dias


Braga, Braga, Portugal Phiture Tempo inteiro
About the Role

We are seeking a skilled Claims Management Specialist to join our team in Portugal, supporting Nestlé Business Services. Reporting directly to the Claims Management Lead Specialist, you will be responsible for analyzing and resolving claims and deductions raised by various stakeholders.

Responsibilities
  1. Reception, registration, assignment, and categorization of all customer claims and deductions raised by customers and/or internally;
  2. Contribution to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible;
  3. Analyzing and checking KPIs on quality of services provided and presenting during Daily Operational Reviews (DORs);
  4. Participation in KPI trends (SLAs), root cause analysis of mistakes/errors, and problem-solving.
Requirements
  • A degree in Business, Finance, Economics, or a related field (preferred but not essential);
  • Knowledge of basic finance terminology and concepts required (debit and credit accounting rules);
  • Good English and French language proficiency;
  • Proficiency in Microsoft Office applications, with strong Excel skills mandatory;
  • Excellent problem-solving and analytical skills;
  • Positive attitude, willingness to learn, and teamwork spirit required;
  • Strong organizational and prioritization skills to manage a fast-paced environment;
  • A strong work ethic and respectfulness are expected.
What We Offer

Nestlé Business Services offers an attractive compensation package, including:

  • An estimated salary of €40,000-€55,000 per year, depending on experience;
  • Annual bonus according to performance;
  • Meal allowance card;
  • Flex benefits for choosing suitable perks;
  • Discounts on partner products through the Nestlé Club;
  • Free coffee at the office;
  • Company equipment according to professional needs;
  • Medical support available at the office in Lisbon;
  • E-learning courses and training programs for career development.
Why Join Us?

Nestlé Business Services is a multicultural and diverse team of professionals passionate about digital innovation and process improvement. We offer opportunities for continuous learning, career progression, and international career advancement within the Nestlé Group.



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