Highly Skilled Technical Support Professional

1 dia atrás


Porto, Porto, Portugal Jolera Inc. Tempo inteiro
System Support Specialist

At Jolera Inc., we offer a competitive compensation package and benefits to our employees, including company perks, brand discounts, company events, recognitions, and career development opportunities. Our team provides next-generation managed services to MSPs & IT solution providers, enabling them to create world-class experiences for their clients.

About the Job:

  • We are seeking a highly skilled technical support professional to represent our company in delivering best-in-class resolutions for our customers and their employees/members.
  • The ideal candidate will have confident and appropriate communication skills, both verbally and electronically.

Key Responsibilities:

  • Provide remote service assistance using various web-based remote support tools when necessary.
  • Receive and respond to service requests for assistance via telephone and email in accordance with each client's Service Level Agreement (SLA).
  • Maintain service ticket ownership throughout the life of the support incident.
  • Educate on end-user training and communicate technical concepts and issues to non-technical individuals.

Requirements:

  • A college diploma or equivalent is required.
  • Current industry-relevant certifications such as Microsoft, Cisco, VMware, Citrix, Red Hat, etc., would be an asset.
  • Strong knowledge of operating systems, DLLs, antivirus software, malware, spyware, software installations, active directory, printers, mobile device activation, etc.
  • Fluent in English and Spanish is mandatory.
  • 3-5 years of previous support experience working in a technology/systems department directly supporting customers.

What We Offer:

  • $60,000 - $80,000 per year salary range.
  • A comprehensive benefits package.
  • Company perks, brand discounts, company events, recognitions, and career development opportunities.


  • Porto, Porto, Portugal Dellent Tempo inteiro

    Dellent, a renowned consulting company specializing in System Information and Telecommunications, is seeking an experienced professional to fill the role of Backoffice Senior Application Support Engineer. This position offers an exciting opportunity to work on innovative projects that meet the needs and expectations of our candidates and consultants.Located...


  • Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Job DescriptionBecome the trusted technical expert that customers rely on to resolve their Smartex.ai related issues and drive long-term issue reduction. Our team is seeking a skilled Technical Support Specialist to provide round-the-clock technical assistance to our customers, adhering to Service Level Agreements (SLAs). As a key member of our Technical...


  • Porto, Porto, Portugal Recruitment Direct Tempo inteiro

    **Job Overview:**We are seeking a highly skilled French speaking technical support specialist to join our team at Recruitment Direct.**About the Role:**This is a unique opportunity to work with a leading software company as their French speaking tech support – Tier 3. As a member of our team, you will be responsible for providing top-notch technical...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    About Noesis: A dynamic and innovative organization committed to continuous talent development.Job Overview: We are seeking a highly skilled Application Support Technician to join our team. The successful candidate will be responsible for providing top-notch support for our applications, working closely with our DevOps team to ensure seamless deployment and...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    We are seeking a highly skilled software professional to join our team of talented engineers.As a key member of our team, you will be responsible for enhancing and modifying our client-facing web portal as well as our internal web-based business systems. This will involve:Optimizing data flows and SQL databasesDeveloping and performing analytics on...


  • Porto, Porto, Portugal Natixis In Portugal Tempo inteiro

    **Job Overview**Natixis in Portugal is seeking a highly skilled IT support specialist to join their team. The ideal candidate will have excellent problem-solving skills, a strong understanding of technical concepts, and the ability to work effectively in a fast-paced environment.**Estimated Salary:** 40,000 - 60,000 EUR per year, depending on...


  • Porto, Porto, Portugal Wireit Tempo inteiro

    About WIRE ITWe are a global company specializing in IT services, supported by an experienced team that understands the IT market and helps our customers make informed decisions and achieve their business goals.Job OverviewWe are looking for a highly skilled SAP ABAP Consultant to join our team. This role involves working on challenging projects that will...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    We are seeking a highly skilled IT support specialist to join our international project in the banks sector. This is a fantastic opportunity to work with a client who needs your expertise to meet the challenges of digital transformation.**Job Description:**The successful candidate will be responsible for resolving incidents and support requests, ensuring...


  • Porto, Porto, Portugal AxiansPT Tempo inteiro

    About AxiansPTAxiansPT is a company that prioritizes collaboration, inclusivity, and environmental responsibility. We foster a culture of proximity and care about the well-being of our employees and the environment.Stable Career OpportunitiesWe offer a stable professional career for those who join our projects. Working with AxiansPT becomes an asset for...


  • Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Company OverviewWe are the Umbrella Functional Consulting & Support Team, a fast-growing company that aims to provide top-notch technical support to our customers. Our team is dedicated to solving complex technical issues and ensuring our customers receive timely and accurate solutions.SalaryThe salary package for this position will be around $65,000 per...


  • Porto, Porto, Portugal Noesis Tempo inteiro

    Noesis, a pioneering organization in the field of Information Technology, is seeking an exceptional candidate to fill the role of Highly Skilled IT Support Specialist. We offer a competitive salary of $80,000 - $110,000 per annum, commensurate with experience and qualifications.About Noesis:Noesis is a dynamic and innovative company that thrives on...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Dorel Juvenile is a leading global provider of juvenile products, available in over 100 countries. With a commitment to delivering high-quality products that exceed customer expectations, we aim to make a positive impact on family lives worldwide.We are seeking a skilled Service Desk Technician to join our team. As a key member, you will be responsible for...


  • Porto, Porto, Portugal Itdsportugal Todos Tempo inteiro

    **Company Overview:**Itdsportugal Todos is a leader in the financial industry, renowned for its innovation, agility, and unwavering commitment to its clients. We are committed to building the future together.**Job Title and Salary:** Senior Application Support Engineer | €80,000 - €110,000 per year (dependent on experience)**Job Description:As a highly...


  • Porto, Porto, Portugal Noesis Tempo inteiro

    About NoesisWe are a leading organization in the IT industry, always looking for innovative and dedicated professionals to join our team.Salary InformationThe estimated salary for this position is around $80,000 - $110,000 per year, depending on location and experience.Job DescriptionThis role involves providing top-notch application support to our clients,...


  • Porto, Porto, Portugal Nordicjobsworldwide Tempo inteiro

    We are seeking a highly skilled and technically inclined individual to join our prestigious Tech Support Team at Nordicjobsworldwide in Porto, Portugal. As a valued member of our team, you will play a pivotal role in providing exceptional assistance to our esteemed clients, troubleshooting complex technical issues, and ensuring seamless user experience with...


  • Porto, Porto, Portugal Match Profiler Tempo inteiro

    IT Support Professional OpportunityAt Match Profiler, we're seeking a highly skilled IT Support Professional to join our team. As an IT Support Professional, you'll be responsible for providing top-notch technical assistance to our clients, ensuring their IT systems run smoothly and efficiently.Minimum 10 years of experience in IT supportDeep knowledge of...


  • Porto, Porto, Portugal Noesis Tempo inteiro

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Noesis. As a key member of our support team, you will be responsible for providing exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively.Key Responsibilities:Providing technical support to clients via phone,...


  • Porto, Porto, Portugal Noesis Tempo inteiro

    Noesis seeks a highly skilled IT security specialist to join their team. With a strong background in cybersecurity and experience with Dynatrace, this individual will provide expert analysis and guidance to ensure the right decisions are made.Main Responsibilities:The successful candidate will support application managers in getting started with various...


  • Porto, Porto, Portugal TeamViewer Tempo inteiro

    OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at TeamViewer. As a key member of our support team, you will be responsible for delivering exceptional customer experiences through technical expertise and effective communication.


  • Porto, Porto, Portugal Euronext Tempo inteiro

    About Euronext">Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets. With close to 1,930 listed issuers and around €6.3 trillion in market capitalisation as of end December 2022, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base.">Job...