IT Solutions Specialist for Business Process Optimization
Há 5 dias
About the Role
We are seeking an experienced IT Solutions Specialist to join our team in Amarante, Portugal. This role involves delivering exceptional IT helpdesk support service by finding solutions related to business applications support, addressing incidents, and completing projects.
Key Responsibilities:
- Business Process Analysis: Collaborate with business users to analyse and document their workflows and needs, identifying areas where automation and enhancements can improve efficiency.
- Solution Design and Implementation: Collaborate with IT teams, vendors, and stakeholders to design and implement tailored IT solutions, configure and integrate business applications.
- Application Support and Maintenance: Ensure continuous operation of business applications by providing dedicated support and maintenance, monitoring performance, availability, and security.
- User Training: Develop comprehensive user training programs to enhance proficiency in business application usage.
- Change Management and Governance: Streamline change management to ensure seamless transitions for application updates and enhancements while adhering to IT governance and data security regulations.
- Stakeholder Management: Effectively manage relationships with external vendors and critically assess their proposals, contracts, and service level agreements.
- Project Management: Define and manage technical requirements, stakeholder expectations, and strategic alignment to drive successful project outcomes.
Requirements:
- Bachelor's degree in information technology, Computer Science, Business Administration, or related field.
- At least 3 years of proven experience in business analysis, solution design, and implementation of business applications.
- Proficiency in configuring and customising business applications, and collaboration platforms (e.g., SharePoint, Microsoft Teams).
- Strong understanding of business processes, workflows, and functional areas such as finance, human resources, sales, and supply chain.
- Certification in relevant technologies or methodologies (e.g., PMP, ITIL, Agile, Scrum) is a plus.
What We Offer:
- An estimated salary of €40,000 - €60,000 per annum, depending on experience.
- The opportunity to work with a leading technology company in a dynamic environment.
- A chance to develop your skills and expertise in business process optimization.
- A competitive benefits package, including health insurance, retirement plan, and paid time off.
About Us:
Fischer Connectors is a Swiss-headquartered technology group that designs, develops, and deploys end-to-end interconnect solutions for ecosystems requiring local transfer and management of data, signals, and power.
Contact Information:
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