German Speaking Customer Service Representative
Há 1 mês
Customer Service Excellence
As a German Speaking Customer Service Representative, you will be responsible for delivering exceptional support to our German-speaking clients. Utilize a variety of communication channels such as email, chat, and phone to assist clients with inquiries, resolve issues, and provide solutions promptly and effectively.
Software Assistance
Provide expert assistance to clients with software-related queries, including troubleshooting technical issues and explaining software functionalities in German. Collaborate closely with our internal technical teams to ensure that complex issues are resolved in a timely manner.
Product Knowledge
Develop a deep understanding of our software products and services to provide accurate information and support to clients. Stay informed about product updates, new features, and industry trends to deliver informed assistance.
Issue Resolution
Handle client concerns and complaints with professionalism and empathy, aiming to achieve high levels of customer satisfaction. Escalate unresolved issues to senior team members or management as necessary to ensure prompt resolution and client retention.
Feedback Collection
Actively gather and document client feedback to identify areas for improvement in our products and services. Collaborate with cross-functional teams to implement proactive measures and enhance overall customer satisfaction.
Qualifications
Fluency in German (both spoken and written) is essential. Strong communication skills in English are also required. Previous experience in customer service, particularly within the software industry, is advantageous but not required. Excellent interpersonal skills and a customer-centric approach are necessary. Ability to work both independently and collaboratively in a fast-paced environment is essential.
Benefits
Competitive Compensation: Receive a competitive salary package commensurate with your skills and experience. Relocation Support: For candidates relocating from abroad, we offer a comprehensive relocation package, including flight tickets to Sofia and accommodation. Health and Life Insurance: Access comprehensive health and life insurance coverage for yourself and your dependents. Career Growth Opportunities: Take advantage of numerous opportunities for career advancement within the software industry. Participate in training programs, skill development workshops, and mentorship initiatives to support your professional growth. Dynamic Work Environment: Join a dynamic and inclusive workplace culture that fosters collaboration, innovation, and teamwork. Work-Life Balance: Enjoy flexible working arrangements and initiatives that promote a healthy work-life balance. Professional Development: Engage in ongoing learning and development activities to expand your knowledge and skills in customer service and the software industry.
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