Customer Service Representative
3 semanas atrás
We are seeking a highly skilled Customer Service Representative to join our team in J.P. Morgan Asset & Wealth Management.
Job Summary
This role demands good communication and a desire to deliver exceptional client service as a prominent point of contact for our participants.
About the Role
As a Customer Service Analyst, you will be responsible for providing excellent customer service via email and phone at 1st and 2nd level response.
You will escalate unresolved issues to 2nd and 3rd line support teams and interact with other areas of the company in resolving queries raised by clients and participants.
Additionally, you will provide ad-hoc training and education to users as well as contribute to Knowledge base articles.
Key Responsibilities
- Provide excellent customer service via email and phone at 1st and 2nd level response
- Escalate unresolved issues to 2nd and 3rd line support teams
- Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
- Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
- Maintaining contact with customers throughout the ticket life cycle
Requirements
To be successful in this role, you will need:
- Excellent Customer Service skills in telephone and email etiquette through English language
- Strong problem solving skills
- Client focus, interpersonal skills and ability to network
- Proactivity and Continuous Improvement mindset
- Maintains highest level of technical skill in field of expertise
Preferred Qualifications
A University degree in Economics, Finance or equivalent work experience is desired.
Experience in Customer Service role, preferably in the Financial Services industry is also preferred.
Salary and Benefits
The estimated salary for this role is between $55,000 - $65,000 per year, depending on experience.
In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
-
Customer Service Representative
3 semanas atrás
Lisboa, Lisboa, Portugal United Parcel Service Tempo inteiroJob Title:Customer Service RepresentativeAbout the Job:As a Customer Service Representative at United Parcel Service, you will be the primary point of contact for our customers. Your role will involve managing customer interactions via phone, providing accurate and complete information, and professionally resolving any incidents that may...
-
Customer Service Representative
3 semanas atrás
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroAt Customer Labs, we are looking for an Italian-speaking Customer Service Representative to join our team. This is a fantastic opportunity to work with a leading BPO player in the industry and contribute to their pursuit of excellence in customer service.About the RoleThis role involves handling customer inquiries related to product features, technical...
-
Customer Service Representative
Há 1 mês
Lisboa, Lisboa, Portugal Get The Job Tempo inteiroJob Title: Customer Service RepresentativeAbout the Role:We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing support via phone, email, and chat.Responsibilities:* Provide exceptional customer service and support* Handle customer...
-
Customer Service Ambassador
3 semanas atrás
Lisboa, Lisboa, Portugal Interstate Ac Service Tempo inteiroJob Overview: We are seeking a highly skilled Customer Service Representative to join our team at Interstate Ac Service. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through various communication channels.
-
Customer Service Representative
Há 1 mês
Lisboa, Lisboa, Portugal Adecco Tempo inteiroJob Title: Customer Service RepresentativeAbout the Role:We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the main point of call for our customers, providing exceptional support and resolving their queries. Your primary responsibilities will include:Talking to customers over the...
-
Customer Service Representative
Há 1 mês
Lisboa, Lisboa, Portugal Adecco Tempo inteiroAbout the Job: We are seeking a Customer Service Representative to join our team at Adecco. As a Customer Service Representative, you will be responsible for providing excellent customer support and handling inquiries related to banking services. Key Responsibilities: • Answering customer calls and responding to emails • Providing accurate and timely...
-
Customer Service Representative
4 semanas atrás
Lisboa, Lisboa, Portugal Get The Job Tempo inteiroJoin Our TeamCustomer Service RepresentativeWe are looking for a talented Customer Service Representative to join our team. As a key member of our contact center, you will be the first point of contact for our customers, providing support and resolving their queries in a timely and efficient manner.Key Responsibilities:Respond to customer inquiries via...
-
Customer Service Representative
Há 1 mês
Lisboa, Lisboa, Portugal Speakit Tempo inteiroAbout the Role: We're seeking a highly skilled Customer Service Representative to join our team at Speakit. As a Customer Service Representative, you'll be the face of our company, providing top-notch support to our clients. Your primary responsibility will be to respond to customer inquiries and resolve any issues that may arise in a timely and professional...
-
Customer Service Representative
Há 1 mês
Lisboa, Lisboa, Portugal Job Squad Tempo inteiroJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Job Squad. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in a fast-paced environment.About the RoleThe ideal candidate will have excellent communication skills in German and English, strong...
-
Customer Service Representative
3 semanas atrás
Lisboa, Lisboa, Portugal Snaphunt Tempo inteiroJob SummaryWe are seeking a highly skilled and dedicated Customer Service Representative to join our team in Copenhagen, Denmark. As a key member of our multilingual recruitment company, you will be responsible for providing exceptional customer support to clients across Europe.
-
Customer Service Representative
4 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroCustomer Service Role OverviewWe are seeking a motivated Customer Service Representative to join our team in Lisbon. As a representative, you will be responsible for providing excellent customer service via social media, supporting customers with product information, and processing warranty cases.Key ResponsibilitiesProvide customer service via social...
-
French Customer Service Representative
4 semanas atrás
Lisboa, Lisboa, Portugal Headhunt International Tempo inteiroFrench Customer Service Representative Job DescriptionWe are looking for a highly motivated and detail-oriented French Customer Service Representative to join our team. As a French Customer Service Representative, you will be responsible for providing excellent customer service to our clients in French, resolving customer complaints, and handling customer...
-
Customer Service Representative
Há 1 mês
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAre you looking for a challenging role that combines your language skills and passion for customer service? We are seeking a highly motivated Customer Service Representative to join our international team in Lisbon.This is an excellent opportunity to work for a multinational organization recognized as one of the best sales and customer service solutions...
-
German Customer Service Representative
4 semanas atrás
Lisboa, Lisboa, Portugal Headhunt International Tempo inteiroJob Title: German Customer Service RepresentativeAbout the Role: We are seeking a highly skilled German speaking customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional customer support to our clients, resolving their issues, and ensuring their satisfaction.Key...
-
Customer Service Representative
4 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAt Phiture, we're seeking a skilled Customer Service Representative to join our team. As a Polish and English speaker, you will be responsible for handling customer requests via phone calls, ensuring high-quality service is provided, and providing product and tool support to enhance customer experience.Key Responsibilities:Answer customer requests in a...
-
Customer Service Representative
3 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroWe are seeking a highly skilled Customer Service Representative to join our team at Cross Border Talents in Portugal. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients from various backgrounds.Location: Porto or Lisbon, Portugal (with relocation assistance)About the Role:The ideal candidate...
-
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob SummaryWe are seeking a skilled Customer Service Representative to join our team at Salt, a leading telecommunications provider with a global presence. As a Customer Service Representative, you will be responsible for providing world-class service to our customers, resolving issues, and ensuring high levels of customer satisfaction.Key...
-
Lisboa, Lisboa, Portugal Adecco Tempo inteiro**Customer Service Representative French**Are you looking to grow your career in customer service? We are seeking a French speaking customer service representative to join our team at Adecco. In this role, you will be the first point of contact for our customers, providing exceptional service and support. **Key Responsibilities**Answering customer calls and...
-
Customer Service Representative
Há 1 mês
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Blu Selection. As a key member of our client service team, you will be responsible for providing exceptional customer service and support to our clients in Portugal.ResponsibilitiesProvide professional customer service solutions to clients over the...
-
Customer Service Representative
Há 1 mês
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob SummaryWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at Cross Border Talents. As a Customer Service Representative, you will be the first point of contact for our clients, providing excellent customer service and support via phone, chat, and email.Key ResponsibilitiesAssist clients with inquiries and...