Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Jpmorganchase Tempo inteiro

We are seeking a highly skilled Customer Service Representative to join our team in J.P. Morgan Asset & Wealth Management.

Job Summary

This role demands good communication and a desire to deliver exceptional client service as a prominent point of contact for our participants.

About the Role

As a Customer Service Analyst, you will be responsible for providing excellent customer service via email and phone at 1st and 2nd level response.

You will escalate unresolved issues to 2nd and 3rd line support teams and interact with other areas of the company in resolving queries raised by clients and participants.

Additionally, you will provide ad-hoc training and education to users as well as contribute to Knowledge base articles.

Key Responsibilities

  • Provide excellent customer service via email and phone at 1st and 2nd level response
  • Escalate unresolved issues to 2nd and 3rd line support teams
  • Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
  • Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
  • Maintaining contact with customers throughout the ticket life cycle

Requirements

To be successful in this role, you will need:

  • Excellent Customer Service skills in telephone and email etiquette through English language
  • Strong problem solving skills
  • Client focus, interpersonal skills and ability to network
  • Proactivity and Continuous Improvement mindset
  • Maintains highest level of technical skill in field of expertise

Preferred Qualifications

A University degree in Economics, Finance or equivalent work experience is desired.

Experience in Customer Service role, preferably in the Financial Services industry is also preferred.

Salary and Benefits

The estimated salary for this role is between $55,000 - $65,000 per year, depending on experience.

In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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