Customer Service Representative for Media Streaming Support

1 semana atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Teleperformance Portugal is seeking a skilled Customer Service Representative to join their team in Lisbon. This role requires excellent communication and interpersonal skills, as well as the ability to handle confidential information.

Estimated Salary: €25,000 - €35,000 per year

Job Description

As a Customer Service Representative at Teleperformance Portugal, you will be responsible for providing top-notch support to customers across various communication channels, including voice, email, chat, and social media.

Key Responsibilities:

  • Registration and Sign-in: Guide users through account setup and login issues;
  • Streaming: Troubleshoot streaming quality, buffering, or content playback problems;
  • App & Device Support: Provide assistance on compatibility, installation, and device settings;
  • Account and Payment: Help users manage subscriptions, update payment methods, and resolve billing issues;
  • Pause and Cancellation: Assist with subscription pauses or cancellations;
  • Feedback: Collect and communicate user feedback for platform improvements;

Required Skills and Qualifications:

  • High school diploma required;
  • Excellent communication and interpersonal skills;
  • Able to handle confidential and/or highly sensitive information;
  • Interest in Movies, Series, and Sports;
  • Experience in Customer Service (preferred).
Benefits

Teleperformance Portugal offers a competitive salary, opportunities for career growth, and a dynamic work environment.

Become a part of our worldwide team by applying now.



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