Customer Service Representative for Media Streaming Support
1 semana atrás
Teleperformance Portugal is seeking a skilled Customer Service Representative to join their team in Lisbon. This role requires excellent communication and interpersonal skills, as well as the ability to handle confidential information.
Estimated Salary: €25,000 - €35,000 per year
Job DescriptionAs a Customer Service Representative at Teleperformance Portugal, you will be responsible for providing top-notch support to customers across various communication channels, including voice, email, chat, and social media.
Key Responsibilities:
- Registration and Sign-in: Guide users through account setup and login issues;
- Streaming: Troubleshoot streaming quality, buffering, or content playback problems;
- App & Device Support: Provide assistance on compatibility, installation, and device settings;
- Account and Payment: Help users manage subscriptions, update payment methods, and resolve billing issues;
- Pause and Cancellation: Assist with subscription pauses or cancellations;
- Feedback: Collect and communicate user feedback for platform improvements;
Required Skills and Qualifications:
- High school diploma required;
- Excellent communication and interpersonal skills;
- Able to handle confidential and/or highly sensitive information;
- Interest in Movies, Series, and Sports;
- Experience in Customer Service (preferred).
Teleperformance Portugal offers a competitive salary, opportunities for career growth, and a dynamic work environment.
Become a part of our worldwide team by applying now.
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