Customer Service Representative with German Language Expertise
Há 4 dias
We are seeking a highly skilled Customer Service Representative to join our team at Salve Consulting. This role requires proficiency in German and excellent communication skills to deliver top-notch customer service.
About the RoleThis is an exciting opportunity to work in a dynamic environment where you will be responsible for engaging with customers through various channels, ensuring their satisfaction, and resolving issues in a timely manner.
Key Responsibilities:- Provide exceptional customer service via phone, email, and chat
- Diagnose and troubleshoot client issues, offering solutions and alternatives
- Escalate complex issues to senior representatives when necessary
- Collaborate with team members to resolve or close help tickets effectively
- Document actions taken and categorize cases for future reference
To be successful in this role, you must have:
- Native or fluent German language skills (spoken and written) and proficiency in English (minimum B2 level)
- Exceptional written and verbal communication skills to convey technical information to non-technical users
- Strong time management skills, able to meet tight deadlines with minimal supervision
- Capability of working independently and as an effective team player
We offer a competitive salary based on experience, skills, and performance. Additional benefits include:
- Opportunity to join a dynamic and creative team with a positive and friendly environment
- Access to resources and support to achieve your full potential
- Meal allowance
- Transportation allowance
- Private health insurance
- Annual performance-based bonus
- Relocation support and assistance with accommodation
If you are passionate about delivering excellent customer service and eager to join a innovative team, we invite you to apply. Please submit your CV along with a cover letter detailing your experience and skills related to customer support in German.
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