Assistant Service Manager
4 semanas atrás
At Adidas, we're looking for a highly skilled Assistant Service Manager to join our EMEA Service Management team. As a key member of our team, you'll play a crucial role in ensuring the smooth operation of our regional operations environment.
Key Responsibilities:- Business Analysis: Understand how business components work and assess the business impact of critical situations, changes, or proposals.
- Service Level Management: Monitor service delivery performance metrics using ITSM tools and liaise with managers and customers to ensure service level agreements are met.
- Vendor Management: Engage with vendors to ensure contractual agreements are measured and followed.
- Change Management: Work with project management to ensure services and 3rd party provider services are ready for potential consequences and have communication and reaction plans in place.
- Problem Management: Investigate recurring problems in systems, processes, and services, and assist with implementing agreed remedies and preventative measures.
- Incident Management: Identify, register, and categorize incidents, gather information for incident resolution, and maintain records and advise relevant parties of actions taken.
- Critical Incident Management: Manage critical incidents as needed.
- Expectation and Relationship Management: Implement stakeholder engagement/communications plans, manage problems and issues, and collect and disseminate relevant information.
- At least 2 years of Service Management experience in a major MNC (preferably in the network provider sector) or at least 2 years of Retail service desk experience.
- Critical incidents handling experience (major incident management).
- Strong risk and expectation management skills, excellent customer service skills, and fluent English language.
- Functional process knowledge, ITSM tools (e.g., ServiceNow, Power BI), incident management, problem management, change management, ITIL, or CCNA/Network certification preferred.
- Stakeholder management, communication across teams, customer experience skills, continuous service improvement, and conflict management/de-escalation.
- Competitive salary and benefits.
- Hybrid work policy and flexible working hours.
- Sports and work-life balance incentives.
- Upskilling and internal growth (local and international).
- International and diverse work environment.
- State-of-the-art office space and conditions.
-
Service Management Assistant
2 semanas atrás
Porto, Porto, Portugal Adidas Tempo inteiroService Management AssistantAt adidas, we aim to create a positive impact on people's lives through sports.We're looking for a Service Management Assistant to support our EMEA Service Management team in making adidas the best sports company in the world.Key Responsibilities:Monitor service delivery performance metrics using ITSM tools.Liaise with managers...
-
Market Data Compliance Assistant
1 semana atrás
Porto, Porto, Portugal Devexperts Llc Tempo inteiroJob DescriptionWe are seeking a detail-oriented Compliance Assistant to support our Market Data Compliance Manager in maintaining records, preparing reports, and ensuring compliance with market data regulations.ResponsibilitiesSupport the Market Data Compliance Manager in drafting and keeping up-to-date records and documentation related to market data...
-
Senior Executive Assistant
2 semanas atrás
Porto, Porto, Portugal Natixis In Portugal Tempo inteiroNatixis Portugal Job DescriptionWe are seeking an experienced and proactive executive assistant to provide high-level support to the COO within the Corporate and Investment Banking perimeter.Main Responsibilities:Manage the relationship between the manager and teams, disseminating information.Carry out typical assistant missions, including management of...
-
Financial Controller Assistant
3 semanas atrás
Porto, Porto, Portugal Endiprev Group S.A. Tempo inteiroAbout Endiprev Group S.A.Endiprev is an international reference in the provision of specialized services, commissioning, preventive maintenance, as well as corrective and major corrective measures, involving onshore and offshore wind energy equipment in partnership with the main manufacturers of wind turbines. We are a company with experience in more than 30...
-
Gerente de Operações
3 semanas atrás
Porto, Porto, Portugal Daufood Tempo inteiroDescrição do CargoO nosso Assistant Manager é responsável por garantir o cumprimento dos procedimentos operacionais, incluindo segurança e qualidade alimentar, gestão de stock, encomendas, reposição e organização.Além disso, o Assistant Manager é responsável por atender clientes e fornecedores, cooperar com a gerência no acompanhamento e...
-
Market Data Compliance Assistant
4 semanas atrás
Porto, Porto, Portugal Devexperts Llc Tempo inteiroAt Devexperts LLC, we're seeking a highly organized and detail-oriented individual to join our Market Data Compliance team as an Assistant. This role involves providing administrative support to the Market Data Compliance Manager, ensuring compliance with market data regulations and policies. Key responsibilities include drafting and maintaining records and...
-
Senior Automation Solutions Manager
4 semanas atrás
Porto, Porto, Portugal Healthforce Tempo inteiroJob Description:As a Senior Automation Solutions Manager at Healthforce, you will play a crucial role in introducing our AI Assistant in Spain and Portugal. You will engage with clients on a daily basis, gaining deep insights into their hospital operations and automation needs. You'll collaborate across internal and external teams to guide the successful...
-
Veterinary Assistant
4 semanas atrás
Porto, Porto, Portugal Gigroup Tempo inteiroWe are seeking a skilled Veterinary Assistant to join our team at Nestlé Business Services. As a Consumer Engagement Services Veterinary Assistant, you will be responsible for assisting Nestlé consumers with questions and doubts regarding our products and services. Your primary goal will be to resolve customer queries, recommend solutions, and guide...
-
Financial Operations Assistant
3 semanas atrás
Porto, Porto, Portugal Ronin Tempo inteiroJob Title: Financial Operations AssistantAbout the Role:We are seeking a highly skilled and organized Financial Operations Assistant to join our team at Ronin. As a key member of our Finance team, you will be responsible for administering and maintaining the integrity of our Sales Ledger and Purchase Ledger.Key Responsibilities:Administer and maintain the...
-
Sales Assistant Part-Time
3 semanas atrás
Porto, Porto, Portugal Liujo Tempo inteiroAbout Liu JoLiu Jo is a premium Italian fashion brand that has been a leader in the industry since 1995. Our mission is to enhance the unique charm of every woman, full of infinite nuances, through inexhaustible and challenging options to express oneself through style.Our ValuesWe believe in the importance of femininity and quality, which are the core values...
-
Senior Executive Assistant
3 semanas atrás
Porto, Porto, Portugal Natixis In Portugal Tempo inteiro**Job Summary**Natixis in Portugal is a leading financial services firm seeking an experienced Senior Executive Assistant to provide high-level support to the COO within the Corporate and Investment Banking perimeter.**Key Responsibilities**Manage the relationship between the manager and the teams, ensuring smooth communication and information...
-
Electrical Systems Manager
4 semanas atrás
Porto, Porto, Portugal Mystic Cruises Tempo inteiroElectrical Systems ManagerMystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the...
-
Sales Assistant Part-Time Position
4 semanas atrás
Porto, Porto, Portugal Liujo Tempo inteiroAbout Liu JoLiu Jo is a premium Italian fashion brand specialized in several lines for women, including clothes, shoes, accessories, and more.Our mission is to enhance the unique charm of every woman through style and quality.Job DescriptionWe are seeking a Part-Time Sales Assistant to join our team in Porto. As a Sales Assistant, you will be responsible for...
-
Financial Assistant
3 semanas atrás
Porto, Porto, Portugal Ronin Tempo inteiroFinancial Assistant Job DescriptionLocation: Based in our Porto officeAbout the Role:We are seeking a highly organized and detail-oriented Financial Assistant to join our team in Porto. The successful candidate will be responsible for administering and maintaining the integrity of the Sales Ledger and Purchase Ledger within the businesses.Key...
-
Hotel Operations Manager
2 semanas atrás
Porto, Porto, Portugal PeopleConquest Tempo inteiroOur Team at PeopleConquest is Looking for an Experienced Hotel ManagerHotel Operations in River CruisesAs an Assistant Hotel Manager in our River Cruises team, you will be responsible for the entire front desk area and gift shop. You will also co-manage the housekeeping department.Key Responsibilities:Practicing Company valuesOrganizing and conducting...
-
Administrative Assistant French Language Expert
3 semanas atrás
Porto, Porto, Portugal Phiture Tempo inteiroAbout UsPhiture is a multinational consulting services and information technology group with a presence in Europe and beyond. Our team is passionate about delivering exceptional results and providing a collaborative work environment.About the PositionWe are seeking a highly skilled Administrative Assistant to join our Porto-based team. As an Administrative...
-
Porto, Porto, Portugal Michael Page Tempo inteiroSought after for their exceptional organizational abilities, a diligent and resourceful Personal Assistant is required to support the daily life of a successful multicultural entrepreneur family.The ideal candidate will be responsible for:Personal and Family Support: Managing the personal agenda and optimizing time managementCoordinating travel...
-
Administrative Assistant
3 semanas atrás
Porto, Porto, Portugal Nido Living Tempo inteiroAt Nido Living, we are seeking an experienced and customer-focused Administrative Assistant to join our team in Porto. As an Administrative Assistant, you will be responsible for the day-to-day administrative and reception operations of our residence, ensuring that our residents receive the highest level of service and that our facilities are...
-
Corporate Operations Assistant
Há 3 horas
Porto, Porto, Portugal Maxi-Cosi Tempo inteiroDorel Juvenile, a leading global juvenile products company, is seeking a highly skilled Corporate Operations Assistant to provide comprehensive administrative and operational support to our team. This role plays a crucial part in ensuring the efficient functioning of day-to-day operations, facilitating smooth communication, organizing resources, and managing...
-
Service Delivery Manager
3 semanas atrás
Porto, Porto, Portugal Hexa People Tempo inteiroJob Title: Service Delivery ManagerAbout the Role:We are seeking a highly skilled Service Delivery Manager to join our team at Hexa People. As a Service Delivery Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring that their infrastructure and end-user services are delivered to the highest...