Dutch Speaking Fraud Prevention Specialist
4 semanas atrás
**Become a key player in our Fraud Prevention Team**
Job Summary
We are seeking a highly skilled and detail-oriented Fraud Prevention Agent to join our team in Lisbon. As a Fraud Prevention Agent, you will be responsible for reviewing web purchases and identifying potential fraudulent activity.
Your Responsibilities
• Identify and record deviating activities and discover trends to flag emerging issues
• Conduct thorough investigations and provide accurate recommendations for order acceptance or cancellation
• Develop and maintain strong communication skills to effectively engage with customers via phone and email
• Collaborate with cross-functional teams to ensure seamless order processing and customer satisfaction
• Analyze customer data to identify patterns and areas for improvement
• Work efficiently under deadline pressure to meet business objectives
• Maintain accurate records and reports to support business decisions
• Stay up-to-date with industry trends and regulatory requirements to ensure compliance
Requirements
• Native level of Dutch
• Excellent level of English
• Strong problem-solving skills and ability to work independently
• Excellent analytical and communication skills
• Ability to work quickly and efficiently under deadline pressure
• Strong attention to detail and accuracy
• Positive mindset and team player attitude
• Client and service-oriented
What We Offer
• Competitive salary and bonus structure
• 6€ meal voucher per work-day
• Full-time job with rotative shifts (7am – 10pm)
• 12 months contract with 30 days probation period
• Opportunity to work for a multinational technology company
• Stable job and opportunities for growth within the company
• International and multicultural work environment
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