Cloud Expert Advisor, Strategic Industries, Energy

Há 6 dias


Lisboa, Lisboa, Portugal Engineeringuk Tempo inteiro

**About Engineeringuk**

We are looking for a highly skilled Cloud Expert Advisor to join our team at Engineeringuk. As a key member of our organization, you will play a crucial role in supporting our customers' cloud journey and driving their business growth.

**Job Summary**

As a Cloud Expert Advisor, you will work closely with our customers to understand their business needs and goals. You will utilize your technical expertise to solve complex support issues, provide monthly/quarterly metrics, and assist with pre-launch planning. Your primary focus will be on developing trusting relationships with customers, understanding their operational parameters, and troubleshooting process for customer issues and escalations.

**Key Responsibilities:**

  • Develop trusting relationships with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics and assist with pre-launch planning.
  • Utilize technical skills to solve difficult support issues and technical challenges.
  • Understand operational parameters and troubleshooting process for customer issues and escalations.
  • Advocate for customer needs to overcome adoption blockers and drive new feature development.
  • Improve customer capabilities by running workshops, operations and architecture reviews.

**Requirements:**

  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
  • Experience in technical engineering.
  • Bachelor's degree.
  • Professional fluency in English and Portuguese.

**Salary Range:** $120,000 - $180,000 per year, depending on experience.

**Benefits:*

  • Competitive salary.
  • Comprehensive health insurance.
  • Retirement plan.
  • Flexible work arrangements.

**Location:** Remote or on-site at Engineeringuk offices.

**About Us:**

Engineeringuk is an equal opportunities employer committed to diversity and inclusion. We strive to create a work environment that reflects the communities we serve.



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