Cloud Expert Advisor, Strategic Industries, Energy
Há 6 dias
**About Engineeringuk**
We are looking for a highly skilled Cloud Expert Advisor to join our team at Engineeringuk. As a key member of our organization, you will play a crucial role in supporting our customers' cloud journey and driving their business growth.
**Job Summary**
As a Cloud Expert Advisor, you will work closely with our customers to understand their business needs and goals. You will utilize your technical expertise to solve complex support issues, provide monthly/quarterly metrics, and assist with pre-launch planning. Your primary focus will be on developing trusting relationships with customers, understanding their operational parameters, and troubleshooting process for customer issues and escalations.
**Key Responsibilities:**
- Develop trusting relationships with customers, understand their business needs/drivers, review service disruptions, provide monthly/quarterly metrics and assist with pre-launch planning.
- Utilize technical skills to solve difficult support issues and technical challenges.
- Understand operational parameters and troubleshooting process for customer issues and escalations.
- Advocate for customer needs to overcome adoption blockers and drive new feature development.
- Improve customer capabilities by running workshops, operations and architecture reviews.
**Requirements:**
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
- Experience in technical engineering.
- Bachelor's degree.
- Professional fluency in English and Portuguese.
**Salary Range:** $120,000 - $180,000 per year, depending on experience.
**Benefits:*
- Competitive salary.
- Comprehensive health insurance.
- Retirement plan.
- Flexible work arrangements.
**Location:** Remote or on-site at Engineeringuk offices.
**About Us:**
Engineeringuk is an equal opportunities employer committed to diversity and inclusion. We strive to create a work environment that reflects the communities we serve.
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