Customer Experience Expert
Há 4 dias
We are seeking a highly skilled Customer Experience Expert to join our hospitality team in Portugal.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong understanding of the short-term rental industry.
Responsibilities- Provide professional and friendly support to guests via chat, phone, and email, ensuring that their inquiries are answered promptly and accurately.
- Serve as the first point of contact for guests experiencing check-in, cleaning, maintenance, and check-out issues, taking ownership of their concerns and striving to provide quick and effective solutions.
- Perform basic troubleshooting for common requests, such as resetting Wi-Fi routers or addressing other technical issues.
- Maintain a high level of quality and professionalism in all customer interactions, ensuring that guests feel heard and valued.
- Ensure that guests are satisfied with their experience, taking proactive steps to address any concerns or issues that arise.
- Excellent communication skills and ability to multitask.
- Fluent French and English language skills.
- Prior experience in customer service, hospitality, or related fields.
- Strong problem-solving skills and ability to think on your feet.
- Comfortable with technology.
- Ability to work flexible hours, including evenings, weekends, and holidays.
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