Credit Risk Specialist for Customer Experience

Há 6 dias


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

About the Role: As a Credit Risk Specialist working with TTEC, you will play a vital part in delivering exceptional customer experiences. You will be responsible for monitoring customer accounts, researching and responding to inquiries, analyzing financial data, and establishing credit limits.

Your Key Responsibilities:

  • Monitor customer accounts, including timely payments, correct cash application, account reconciliation, and match-ups.
  • Research and respond to all customer inquiries regarding credit holds, credit line availability, collection/past due issues, and account reconciliation.
  • Analyze financial data and credit reports to evaluate the creditworthiness of potential and existing customers, defining appropriate credit limits.
  • Establish credit limits and payment terms for customers based on their creditworthiness and payment history.

What We Offer:

  • A competitive base wage starting at $45,000 per year, plus performance bonus opportunities.
  • A global team of curious lifelong learners guided by our company values.
  • An inclusive culture and community-minded organization where giving back is encouraged.
  • A supportive environment that fosters career growth and professional development.
  • A healthy benefits package based on your position, which may include PTO, tuition reimbursement, health and wellness incentives.

Requirements:

  • 6 months experience in customer service, back office administration, or collections.
  • The ability to read, write, and speak English fluently.
  • Strong analytical skills, responsiveness, and results-oriented work ethic.
  • Attention to detail and excellent communication skills.

About Us: TTEC is a global leader in customer experience, helping companies build engaged, pleased, and profitable customer experiences powered by humanity and technology.


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