Customer Experience Representative For International Hospitality Group
1 semana atrás
About the Role:
Blu Selection is seeking a highly motivated Customer Experience Representative to join our team in Lisbon, Portugal. As a key member of our customer-facing department, you will play a crucial role in ensuring that customers have a pleasant and seamless experience with our company.
Job Summary:
This position involves supporting customers via phone and email to resolve issues during the booking process and providing instructions to ensure a smooth journey. Your primary goal will be to make the customer's experience more enjoyable by actively listening, communicating effectively, and finding solutions to their queries.
Responsibilities:
- Solving customer complaints and resolving issues efficiently
- Providing clear instructions and guidance to customers to facilitate their booking process
- Following up with customers during their vacation to address any concerns and provide excellent service
- Developing and maintaining relationships with customers to build a loyal client base
- Generating high-quality leads through effective communication and relationship-building
Requirements:
To succeed in this role, you will need to possess excellent communication skills, both written and verbal, and be proficient in Dutch and English (B2 level). You should also be comfortable working in a fast-paced environment and be able to multitask effectively.
What We Offer:
- A fixed-term contract with the possibility of renewal every year
- A competitive salary of 1298€ gross per month, including free accommodation (shared flat, all bills included)
- Intensive training to help you develop your skills and knowledge
- A relocation package, including reimbursement of initial flight expenses after three months, assistance with paperwork, opening a bank account, and other necessary tasks
- Extra perks, such as private health insurance after six months of contract, free Portuguese lessons, cooking classes, sports activities, and social events
- Career growth opportunities within our international hospitality group
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