German Language Technical Support Specialist
4 semanas atrás
Language Matters is seeking a Technical Support Specialist with fluent German and English to provide exceptional support to our international clients. In this role, you will be responsible for providing product-related information and technical support to German-speaking customers, as well as dealing with queries from distributors, partners, and resellers. Your responsibilities will include:
Key Responsibilities:
- Providing product-related information and technical support to German-speaking customers
- Dealing with queries from distributors, partners, and resellers
- Entering information into the call management database
- Escalating calls to the next level of customer service management when necessary
About You:
We are looking for a bilingual candidate with excellent communication skills and previous experience in a similar role. You should be fluent in German and English, have a solid knowledge of Microsoft operating systems, and be able to work independently as part of a team. If you are a motivated and detail-oriented individual who enjoys troubleshooting and solving problems, we encourage you to apply.
Requirements:
- Fluency in German and English (written and spoken)
- Previous experience providing IT support services, helpdesk, technical support, or customer service
- Solid knowledge of Microsoft operating systems
- Demonstrated interpersonal skills and ability to work as part of a team and independently
To apply, please send your CV in English and in Word format to our HR department.
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