German Language Technical Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Language Matters Tempo inteiro

Language Matters is seeking a Technical Support Specialist with fluent German and English to provide exceptional support to our international clients. In this role, you will be responsible for providing product-related information and technical support to German-speaking customers, as well as dealing with queries from distributors, partners, and resellers. Your responsibilities will include:

Key Responsibilities:

  • Providing product-related information and technical support to German-speaking customers
  • Dealing with queries from distributors, partners, and resellers
  • Entering information into the call management database
  • Escalating calls to the next level of customer service management when necessary

About You:

We are looking for a bilingual candidate with excellent communication skills and previous experience in a similar role. You should be fluent in German and English, have a solid knowledge of Microsoft operating systems, and be able to work independently as part of a team. If you are a motivated and detail-oriented individual who enjoys troubleshooting and solving problems, we encourage you to apply.

Requirements:

  • Fluency in German and English (written and spoken)
  • Previous experience providing IT support services, helpdesk, technical support, or customer service
  • Solid knowledge of Microsoft operating systems
  • Demonstrated interpersonal skills and ability to work as part of a team and independently

To apply, please send your CV in English and in Word format to our HR department.



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