Client Service Representative
4 semanas atrás
Adecco Prestação De Serviços, Lda is seeking a Client Service Representative to join our team in Lisbon. As a key member of our client-facing staff, you will be responsible for providing exceptional customer service to French-speaking clients via phone and email.
Key Responsibilities:
- Advise and assist insureds regarding payments of their benefits
- Manage customer relations and contribute to clients' satisfaction
- Administer contracts and health benefits
Requirements:
- Fluent French and English language skills
- Prior experience in the insurance sector is an asset
Benefits:
- Direct contract with the client
- Continuous training opportunities
- Base monthly salary: €1100 x 14 months
- Meal allowance: net €8 per worked day
- Transport allowance: €35 per month
- Annual bonus based on recurring results up to €150 + quarterly team bonus up to €180
- Possibility of internal mobility (according to eligibility criteria)
- Free family health/life insurance from day 1
- Telework charter: possibility of working remotely after 6 months of seniority within the group
Work Environment:
- 40 hours per week, Monday to Sunday (one weekend worked every other month, after 4 months of presence), rotating shifts
- Saturday and Sunday: payment 50% and Bank holidays: payment 100% + 1 day off
- Employees keep 2 consecutive days off when they work during the weekend
The estimated annual salary for this position is around €21,520 before taxes, considering the base salary, meal allowance, transport allowance, and bonuses mentioned above.
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