Client Service Representative

4 semanas atrás


Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

Adecco Prestação De Serviços, Lda is seeking a Client Service Representative to join our team in Lisbon. As a key member of our client-facing staff, you will be responsible for providing exceptional customer service to French-speaking clients via phone and email.

Key Responsibilities:

  • Advise and assist insureds regarding payments of their benefits
  • Manage customer relations and contribute to clients' satisfaction
  • Administer contracts and health benefits

Requirements:

  • Fluent French and English language skills
  • Prior experience in the insurance sector is an asset

Benefits:

  • Direct contract with the client
  • Continuous training opportunities
  • Base monthly salary: €1100 x 14 months
  • Meal allowance: net €8 per worked day
  • Transport allowance: €35 per month
  • Annual bonus based on recurring results up to €150 + quarterly team bonus up to €180
  • Possibility of internal mobility (according to eligibility criteria)
  • Free family health/life insurance from day 1
  • Telework charter: possibility of working remotely after 6 months of seniority within the group

Work Environment:

  • 40 hours per week, Monday to Sunday (one weekend worked every other month, after 4 months of presence), rotating shifts
  • Saturday and Sunday: payment 50% and Bank holidays: payment 100% + 1 day off
  • Employees keep 2 consecutive days off when they work during the weekend

The estimated annual salary for this position is around €21,520 before taxes, considering the base salary, meal allowance, transport allowance, and bonuses mentioned above.



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