Eva Global Real-Time Operations Performance Analyst
Há 2 dias
About Eva Global: Premier EV Services Company
Estimated Salary: $65,000 - $85,000 per annum
Job OverviewWe are seeking a proactive and detail-oriented Real-Time Operations Performance Analyst to join our team. The successful candidate will be responsible for monitoring and analyzing real-time operational performance, ensuring compliance with Service Level Agreements (SLAs), and supporting the effective management of our Electric Vehicle (EV) service operations.
Key Responsibilities:- Monitor real-time performance metrics and operational data to ensure SLA compliance.
- Track and analyze data related to service levels, call volumes, response times, and other key performance indicators.
- Identify and escalate potential issues or incidents impacting service delivery.
- C coordinate with support teams to resolve incidents promptly and minimize customer impact.
- Provide real-time updates and reports to management and stakeholders.
- Communicate effectively with operations teams to ensure awareness of current performance and any immediate actions required.
- Assist in the development and implementation of real-time strategies to optimize performance and service levels.
- Support scheduling and workforce management efforts to ensure adequate staffing levels during peak times.
- Minimum of 2 years of experience in real-time analysis, workforce management, or a similar role, preferably within a Business Process Outsourcing (BPO) or EV services environment.
- Proficiency in real-time monitoring tools and software.
- Strong analytical skills with experience in data analysis and reporting.
- Familiarity with data visualization tools like Tableau, Power BI, or similar.
- Excellent written and verbal communication skills to convey real-time insights and updates effectively.
- Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.
- Strong problem-solving skills with the ability to make quick decisions in a fast-paced environment.
- Attention to detail and ability to identify and address issues proactively.
- Experience with real-time monitoring systems and workforce management tools.
- Certification in real-time analysis or related disciplines.
- Understanding of the EV services industry and related operational challenges.
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