Eva Global Real-Time Operations Performance Analyst

Há 2 dias


Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

About Eva Global: Premier EV Services Company

Estimated Salary: $65,000 - $85,000 per annum

Job Overview

We are seeking a proactive and detail-oriented Real-Time Operations Performance Analyst to join our team. The successful candidate will be responsible for monitoring and analyzing real-time operational performance, ensuring compliance with Service Level Agreements (SLAs), and supporting the effective management of our Electric Vehicle (EV) service operations.

Key Responsibilities:
  • Monitor real-time performance metrics and operational data to ensure SLA compliance.
  • Track and analyze data related to service levels, call volumes, response times, and other key performance indicators.
  • Identify and escalate potential issues or incidents impacting service delivery.
  • C coordinate with support teams to resolve incidents promptly and minimize customer impact.
  • Provide real-time updates and reports to management and stakeholders.
  • Communicate effectively with operations teams to ensure awareness of current performance and any immediate actions required.
  • Assist in the development and implementation of real-time strategies to optimize performance and service levels.
  • Support scheduling and workforce management efforts to ensure adequate staffing levels during peak times.
Requirements:
  • Minimum of 2 years of experience in real-time analysis, workforce management, or a similar role, preferably within a Business Process Outsourcing (BPO) or EV services environment.
  • Proficiency in real-time monitoring tools and software.
  • Strong analytical skills with experience in data analysis and reporting.
  • Familiarity with data visualization tools like Tableau, Power BI, or similar.
  • Excellent written and verbal communication skills to convey real-time insights and updates effectively.
  • Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.
  • Strong problem-solving skills with the ability to make quick decisions in a fast-paced environment.
  • Attention to detail and ability to identify and address issues proactively.
Qualifications:
  • Experience with real-time monitoring systems and workforce management tools.
  • Certification in real-time analysis or related disciplines.
  • Understanding of the EV services industry and related operational challenges.

#J-18808-Ljbffr



  • Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    Eva Global is seeking a skilled Real-Time Operations Performance Analyst to join our team.The successful candidate will be responsible for monitoring and analyzing real-time operational performance, ensuring compliance with Service Level Agreements (SLAs), and supporting the effective management of our Electric Vehicle (EV) service operations.Key...


  • Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    About Us EVA Global is a leading EV services company, specializing in first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings include live...


  • Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    About Us EVA Global is a leading EV services company that provides comprehensive support to chargepoint operators, hardware manufacturers, and platform providers. Our team delivers exceptional omni-channel support, backed by stringent SLAs, to ensure seamless EV service operations. We're seeking a proactive and detail-oriented Real-Time Analyst to join our...


  • Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    About EVA GlobalCompany OverviewEVA Global is a pioneering EV services company, specializing in providing high-quality support services to chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional customer experiences through our omni-channel support (voice, chat, email) backed by stringent Service Level Agreements (SLAs)....


  • Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    About Eva GlobalEstimated Salary: $90,000 - $120,000 per year.Job OverviewEva Global is a leading EV services company providing comprehensive support solutions for the EV industry. We deliver exceptional omni-channel services backed by stringent SLAs.The WFM Manager will oversee the coordination and definition of work standards for the team, developing and...


  • Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    About EVA GlobalEVA Global is a leading EV services company, specializing in delivering first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. We provide exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings...


  • Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    About EVA GlobalEVA Global is a leading EV services company specializing in providing premium contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings include live...


  • Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    Job SummaryEVA Global, a leading EV services company, seeks an experienced Workforce Optimization Manager to join our team. This role offers a competitive salary of $120,000 - $160,000 per annum.About UsEVA Global is a premier provider of first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform...


  • Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    Role Overview: EVA Global is seeking a highly skilled German speaker to join our vibrant customer experience team in Malaga or Lisbon, Spain. This full-time position involves providing exceptional customer service through phone, email, chat, and social media interactions.About the Role: As a key member of our team, you will be responsible for engaging with...


  • Lisboa, Lisboa, Portugal Fed Recrutamento Portugal · Lisboa · Expira Em 41 Dias Tempo inteiro

    At Fed Recrutamento, we specialize in temporary and permanent recruitment in the fields of accounting and corporate finance. We are seeking a highly skilled Financial Performance Analyst to join our client's finance team as part of their global commercial operations.The ideal candidate will have a strong background in finance, with excellent analytical...


  • Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    **About the Role:**EVA Global is seeking a highly skilled Senior Customer Experience Representative to join our vibrant team in Malaga, Spain. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients across Europe.**Key Responsibilities:**Engage with customers through various channels, including...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Company OverviewEVA Global is a pioneering EV services company delivering exceptional support services to the industry. Our comprehensive service offerings include live monitoring, work order management, and field service orchestration, driven by real-time performance analytics.Job SummaryWe are seeking an experienced Real-Time Analyst to join our team in...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    EVA Global seeks a highly skilled Multilingual Customer Service Representative to join their team in Lisbon, Portugal. As a key member of the Customer Experience department, you will be responsible for delivering exceptional customer service to clients via phone, email, chat, and social media.About the Role:We are looking for a fluent Spanish and Italian...


  • Lisboa, Lisboa, Portugal Glovo Tempo inteiro

    Unlock Operational InsightsGlovo is seeking a talented Operations Performance Analyst to join our team. As a key member of our operations team, you will be responsible for tracking and managing regional metrics, identifying areas for improvement, and developing data-driven solutions to optimize our performance.Your Key ResponsibilitiesProvide analytical...


  • Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    **About Us**EVA Global is an innovative company that provides exceptional customer experiences. We're expanding our team in sunny Malaga and Lisbon, and we're looking for a skilled Norwegian-speaking specialist to join our vibrant team.**Your Mission**You will be the first point of contact for our customers, engaging with them through phone, email, chat, and...


  • Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    About EVA GlobalEVA Global is a dynamic company that offers an exciting opportunity to work as a German-speaking Customer Experience Specialist in sunny Malaga or Lisbon. Our team is passionate about providing exceptional customer service, and we're looking for like-minded individuals to join us.Job Description:We are seeking a multilingual superstar who is...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    We are seeking an experienced Real-Time Analyst to join our team in Lisbon, Portugal. This is a challenging role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.About the RoleThis position involves monitoring site performance, adjusting intraday forecasts, and ensuring optimal...


  • Lisboa, Lisboa, Portugal Sitel Tempo inteiro

    We are seeking a seasoned Real-Time Operations Analyst to join our team at Sitel in Lisbon, Portugal.The successful candidate will be responsible for managing the intraday workforce to ensure optimal staffing levels and meet service level targets. This involves analyzing call volume forecasts, adjusting staffing plans accordingly, and communicating with...


  • Lisboa, Lisboa, Portugal Sitel Tempo inteiro

    Real-Time Operations SpecialistAt Sitel, we're looking for a talented and experienced Real-Time Operations Specialist to join our team. As a key member of our workforce management team, you will be responsible for ensuring optimal staffing levels across our sites. Your primary focus will be on monitoring and analyzing real-time data to make informed...


  • Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    About Our Team: We are a dynamic and diverse team at Eva Global, passionate about providing exceptional customer experiences. We're currently looking for a talented German Speaking Customer Service Specialist to join our vibrant team in Lisbon, Portugal.Your Mission: As a German Speaking Customer Service Specialist, you will be the first point of contact for...