Customer Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Cbt - Cross Border Talents Tempo inteiro

Job Title: Customer Support Specialist - German Language

About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a German speaking representative, you will be responsible for providing exceptional support to our clients, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:
• Live chat and email support for our clients
• Identifying and troubleshooting client issues
• Documenting and categorizing cases and bugs
• Understanding and remaining up-to-date with client policies and guidelines
• Troubleshooting various problems, including video playback, uploading, account, and bugs issues
• Analyzing data and trends to create meaningful insights for customers and reporting on key performance indicators

Requirements:
• German C1/C2 language skills
• English B2 language skills
• No previous experience required
• EU ID, residence card, and certificate of protection

Benefits:
• Annual base salary: 14,000€ (gross)
• Language premium bonus: 235€/month
• Meal allowance: 7.63€/work day (paid in meal card)
• Transportation bonus: 720€/year
• Target bonus: 5% of yearly gross base salary
• Health insurance, life insurance, and family plan
• 1 month training contract + 1 year FTC with 30 days probation
• Relocation support, bureaucratic support, and relocation bonus



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