Coffee Specialist
4 semanas atrás
We are seeking a skilled Coffee Specialist at Nestlé Business Services to join our Portuguese-speaking team. As a Coffee Specialist, you will be responsible for providing exceptional customer service to Nespresso customers, handling front office contacts, and ensuring a seamless customer experience.
Key Responsibilities:
• Attend to all types of customer contacts via voice, email, or chat for B2C and B2B business
• Welcome customers and identify their needs
• Advise customers and potential customers on Nespresso products and services
• Conduct initial analysis of reported machine malfunctions and guide customers to Technical Assistance
• Maximize the sale of all available Nespresso products
• Develop expertise in Nestlé's Shared Services Business
• Collaborate with a diverse and multicultural team
• Work in a fast-paced, dynamic environment with a positive mindset and eagerness to learn
Requirements:
• One- or two-years' experience in Customer Facing
• Proficiency in Portuguese and English
• Microsoft Office skills
• Good relational and communication skills
• Multitasking abilities
• Positive attitude, teamwork, and strong organizational skills
What We Offer:
• Competitive salary and annual bonus based on performance
• Flex Benefits - Choose benefits that suit you best
• Membership in the Nestlé Club with discounts at several partners
• Free coffee at the office
• Company equipment tailored to professional needs
• Medical Support available at the Office
• E-learning courses and training programs to help you achieve your career goals
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