Luxury Customer Experience Ambassador

Há 4 dias


Lisboa, Lisboa, Portugal Farfetch Tempo inteiro

FARFETCH is a global luxury fashion platform connecting creators, curators, and consumers. As a key team member, you will be the face and voice of FARFETCH strategic partners, delivering exceptional customer experiences through personalized support.

Company Overview

FARFETCH exists for the love of fashion. Our mission is to bring together an incredible creative community made up of our people, partners, and customers. We welcome differences, empower individuality, and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.

The Role

As a Luxury Customer Experience Ambassador, you will provide exceptional service through the quality, speed, and efficiency of your support, delivering unforgettable experiences while helping customers discover amazing products from our partners.

Key Responsibilities:
  • Be the first point of contact, providing an optimum level of service to all customers, resolving their queries and requests across multiple channels.
  • Provide information and best advisory with regards to products and services.
  • Manage demanding customers with professionalism and emotional intelligence, focusing on solution and retention.
Requirements

We are looking for someone with excellent English proficiency in written and spoken form. You should have good IT skills, including customer service software and Windows packages. A person with excellent communication skills, critical thinking, and organizational skills is required. Passionate and knowledgeable about sports and sportswear is a plus.

Benefits

FARFETCH offers a range of benefits, including health insurance for the whole family, flexible working environment, and well-being support and tools. You will also receive extra days off, sabbatical program, and training opportunities. Additionally, you will have access to Udemy and flexible benefits program.


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