Global Customer Service Representative

Há 5 dias


Braga, Braga, Portugal Cpm International Tempo inteiro
About Us

At CPM International, we have a global presence in over 30 countries. Our multilingual support team caters to diverse markets with tailored solutions. We focus on delivering exceptional customer service, sales, and technical support for clients worldwide.

Job Overview

We are seeking an extraordinary individual to join our international team as a Global Customer Service Representative. As a key member of our team, you will play a vital role in supporting our client, New Balance, in sharing their values with customers globally.

Key Responsibilities

You will work collaboratively with consumers to answer product information requests and resolve queries professionally. This includes:

  • Analyzing consumer problems and offering personalized solutions
  • Providing an omnichannel service via telephone, email, chat, and social media
  • Becoming an expert on all things New Balance
Requirements

To be successful in this role, you will need:

  • A fluent level of Portuguese with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
Benefits

We offer a competitive package including:

  • A salary of €13,538.46 gross per year
  • Top performance incentives
  • 24 calendar days of annual leave
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid working arrangement with 4 days per month at the office and for training purposes
  • Ongoing training and development opportunities
  • Employee Assistance Program - free, confidential guidance and support
  • New Balance online discounts of 30% off
  • Option to sign-up for discounted private health insurance
  • Referral program with a bonus for successful referrals
  • Access to LinkedIn specialized training & courses


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