Hotel Reservation Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Key Responsibilities:
Provide exceptional customer service via phone and other mediums to deliver a seamless experience.
Match hotel products with guest needs to generate revenue, build brand preference, and foster customer loyalty.
Utilize effective communication and tools to address guest inquiries regarding prices, hotel details, reservations, and payment conditions.
Assist guests with pre-, in-, and post-travel concerns, ensuring a positive experience.
Identify opportunities to improve individual and team performance, contributing to a motivated and goal-driven team.

Requirements:
Native-level written and verbal communication skills in German.
Good knowledge of English.
High School Diploma or higher (preferred).
Hotel/travel experience desired.
Previous call center experience in sales and/or customer service capacity for Hotel Booking & Sales Expert.
Strong web-based navigation skills and ability to adapt to technological and organizational changes.

Benefits:
Excellent work opportunity in a leading multinational company.
Stable work and career progression.
Intensive training and integration phase.
Respectful and inclusive environment.
Opportunities for career growth and business area projects.
Flexibility and work-life balance for Hotel Booking & Sales Expert.
Private Health Insurance from day one.
Reimbursement of initial flight costs and airport pick-up.
Complimentary return flight to home country annually (within Europe).
Possibility to live in company apartments.
Complimentary organized sport activities and events.



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