Data Insights Analyst for Nestle Shared Services

Há 6 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Nestle Business Services is a vital component of the Nestle Group, providing a wide range of services including supply chain management, financial services, human resources, digital and social media, and consumer engagement. Our team consists of diverse and multicultural professionals who are passionate about digital innovation and dedicated to driving continuous process improvement. We are seeking individuals who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who thrive in a fast-paced dynamic environment. If this resonates with you and you are looking to join a business where you can truly add value, consider joining NBS.

Job Summary

We are currently seeking a Workforce & Data Analytics Specialist at Nestle Business Services. Reporting to the CRC Nespresso Operations Lead, the successful candidate will be responsible for a team of CRC Coffee Specialists, supporting the CRC to successfully achieve performance targets and optimize resource usage, driving sustainable cost-efficient operations focused on best customer satisfaction for Nespresso Brand.

A Day in the Life
  • Supporting the CRC Operational Master Plan through short- and long-term forecast information. Jointly predicting the impact that trends and market patterns will have on the CRC workload and subsequent Customer Experience.
  • Overseeing established work schedules of CRC Specialists. Evaluating and adapting scheduling and work practices to minimize variance between forecasted demand needs and staff availability.
  • Maximizing the work schedule for internal resources by implementing processes and practices to facilitate the working conditions of CRC Specialists, in full respect of business bets (e.g. shift exchange process between CRC Specialists).
  • Overseeing real-time monitoring and real-time management, transaction allocation and routing to specific locations, queues, and personnel.
  • As the CRC Reporting house owner, ensuring that decision support reports and dashboards are released in collaboration with stakeholder teams.
What Will Make You Successful
  • University degree or equivalent in commercial or business studies is required.
  • More than two years' experience as Workforce manager (mandatory).
  • Qualifications in CRC and/or IT environment related to telephony, programming, and/or contact flow management.
  • Domain in telephony systems (Genesys or other similar).
  • Domain in case management, knowledge management systems as an asset.
  • Analytics skills & clear communication skills (including telephone, written label).
  • Experience with Corrective Actions and Continuous Improvement Process.
  • Coaching training.
  • Dominion of Microsoft Office (Outlook, PowerPoint, Excel...).
  • Experience of Budget Management.
  • Proficiency in Portuguese & in English.
  • Strong work ethic and respectfulness required.
  • Labor legislation knowledge is required.
Salary and Benefits

The estimated salary for this role is €60,000 per annum, plus benefits such as competitive salary and annual bonus based on performance, flexible working environment, engagement and well-being activities, medical support available at the office, e-learning courses and training programs, career progression and opportunities for International Career.



  • Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Job SummaryAs a Social Media Insights Analyst at Nestle Operational Services Worldwide Sa, you will be part of a team that drives the social intelligence process consistency, supporting analysts in delivering high-quality reports, dashboards, and presentations. Your role will involve collaborating with stakeholders to ensure a clear interpretation of...


  • Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    **Company Overview:**Nestle Operational Services Worldwide Sa is a leading global company in the food and beverage industry. Our business service provides expertise in market research, statistics, marketing, and business.**Job Description:**We are seeking a highly skilled Social Intelligence Data Analyst to join our team at Nestle Operational Services...


  • Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    We are seeking a skilled Crm Data Insights professional to join our team at Nestle Operational Services Worldwide Sa. This role offers a fantastic opportunity for the right person who is looking to manage Crm Data & Analytics internationally.The Crm Data Insights Expert will be responsible for extracting, organizing, and analyzing data to gain insights into...

  • Social Intelligence Analyst

    4 semanas atrás


    Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Job Description:We are seeking a highly skilled Social Intelligence Analyst to join our team at Nestle Operational Services Worldwide Sa. As a key member of our Global Social Intelligence team, you will play a critical role in supporting our global network of analysts in delivering high-quality social intelligence reports, dashboards, and presentations.Key...


  • Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    About Nestle Operational Services Worldwide SaWe are at the heart of the Nestle Group, providing Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestle to engage with millions of consumers worldwide.

  • Nestle Veterinary Assistant

    4 semanas atrás


    Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Job SummaryWe are seeking a skilled Veterinary Assistant to join our Consumer Engagement Services team at Nestle Operational Services Worldwide Sa. The successful candidate will be responsible for assisting consumers with questions and doubts related to our products and services.Main Responsibilities:Respond to customer queries via phone and written channels...

  • Intelligence Analyst

    1 semana atrás


    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Company Overview: Nestle SA is a leading global food and beverage company, committed to enhancing quality of life and contributing to a healthier future. Our Shared Services team in Lisbon plays a critical role in supporting the organization's success by providing high-quality social intelligence reports, dashboards, and presentations.Salary: €60,000 -...


  • Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Training and Development Specialist Opportunity at Nestle Operational Services Worldwide SaWe are seeking a highly motivated and skilled Training and Development Specialist to join our team at Nestle Operational Services Worldwide Sa. This role will be responsible for improving the skills and knowledge of our employees, focusing on customer satisfaction and...

  • Nestle Financial Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Nestle Financial Specialist Job DescriptionWe are seeking a highly skilled Cash Collection Specialist to join our team at Nestle Operational Services Worldwide Sa.Key ResponsibilitiesManage due and overdue balances on customer accounts to maximize on-time payment.Respond to customer inquiries and internal stakeholder concerns in a timely and professional...

  • Nestle Nutrition Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Position OverviewNestle Operational Services Worldwide Sa is seeking a skilled Nutrition Specialist to join our Consumer Engagement Services team.Key ResponsibilitiesProvide nutrition guidance and support to Nestle consumers via phone and written channels.Offer expert advice on healthy eating habits, meal planning, and nutrition-related topics.Collaborate...


  • Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Job SummaryWe are seeking an experienced Data Analytics Specialist to join our team at Nestle Business Services. In this role, you will be responsible for supporting the CRC Operational Master Plan through short- and long-term forecast information.About the RoleThis is a challenging opportunity for a Workforce and Data Analyst to drive sustainable,...

  • Nestle Data Analyst

    2 semanas atrás


    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Nestle Business Services is a key component within the Nestle Group, providing Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to support Nestle's global engagement with millions of consumers. Our diverse team comprises multicultural professionals who are passionate about digital innovation and dedicated to driving...

  • Data Insights Analyst

    1 semana atrás


    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Business Analytics Officer Role OverviewWe are seeking a highly skilled Data Insights Analyst to join our team. As a Data Insights Analyst, you will be responsible for providing data-driven insights to support business decision-making.Job Description:Key ResponsibilitiesData Analysis: Perform financial data analysis, including C3 information and risk...

  • Global Intelligence Analyst

    2 semanas atrás


    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    **Job Summary:**We are seeking a highly skilled Global Intelligence Analyst to join our team at Nestlé Sa. As a key member of our Shared Services Business, you will play a critical role in driving business growth and success through the analysis and interpretation of social intelligence data.**About the Role:**The successful candidate will be responsible...

  • Data Insights Analyst

    3 semanas atrás


    Lisboa, Lisboa, Portugal Sweatcoin Tempo inteiro

    Job Title: Data Insights AnalystWe are looking for a skilled Data Insights Analyst to play a key role in optimizing and navigating the process of building the Sweat Wallet into the biggest mobile crypto wallet application that makes the world healthier and wealthier at the same time.Key Responsibilities:Support a cross-functional team of Product managers,...

  • Business Analyst

    4 semanas atrás


    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Business Analyst - Data InsightsJoin us at our company as we seek a skilled Business Analyst to contribute to our Data Insights team.Key ResponsibilitiesDevelop and maintain business intelligence tools and reports.Collaborate with cross-functional teams to identify and prioritize business needs.Analyze complex business data to inform strategic...


  • Lisboa, Lisboa, Portugal Expleo Group Tempo inteiro

    **About Expleo Group**We are a trusted partner for your innovation journey, with a global engineering, technology, and consulting service provider presence in over 30 countries. Our unique blend of bold thinking and reliable execution enables us to fast-track innovation through each step of your value chain.We leverage a network of high-value adding...


  • Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Visite nestle.pt para saber mais sobre a nossa empresa.A Nestle Operational Services Worldwide SA é uma companhia global que oferece inúmeras oportunidades de carreira para jovens talentosos. Neste momento, estamos à procura de candidatos qualificados para diversos cargos em nosso programa de trainees.O nosso programa tem a duração de 12 meses nas...

  • Data Analyst

    3 semanas atrás


    Lisboa, Lisboa, Portugal Grit Solutions Tempo inteiro

    **Job Summary**Data Analyst - Insights Driver: Embark on Analysis Adventures at Grit SolutionsWe are Tech Passionate People with a Purpose, delivering solutions while building strong long-term relations. We believe talent and intelligence are important, yet passion and perseverance are the key to achieving any goal.Key Responsibilities:• More than 1 year...


  • Lisboa, Lisboa, Portugal Defineddata Tempo inteiro

    At Defined.ai, we're building the world's largest Ethical AI Data Marketplace. We're looking for a driven Data Quality and Insights Analyst to collaborate on exciting AI-driven projects and play a key role in maintaining and improving data quality.