Senior Customer Success Strategist
1 semana atrás
About the Role
We're seeking a Senior Customer Success Strategist to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact.
Responsibilities:
- Lead a team of CSMs focused on driving customer experience, adoption, optimization, and retention.
- Collaborate across the Global Scaled Customer Success org, cross-functional teams like Sales, Renewals, Marketing, and Strategy.
- Participate in Leadership meetings, strategic planning, and goal setting around 1:1 and 1:many engagements.
- Ownership of the team's performance and development.
- Skilled at risk mitigation, value realization delivery, mentoring, and developing talent.
- Ownership of forecasting, team pacing, performance management, and continuous team improvement.
Requirements:
- You have experience leading in Customer Success and have worked in customer-facing roles like Customer Success, Sales, Renewals, Onboarding, Account Management, or Project Management.
- 8+ years of total work experience.
- 3+ years of experience in Customer Success.
- Hands-on experience with Zendesk or other CX tools.
- Experience in 1:1 and 1:many customer engagements both from a delivery and design perspective.
- A strong track record of exceeding targets and top performance.
- Experience working across large and small customers, ranging from diverse industries.
Compensation & Benefits:
The estimated annual salary for this position is €75,000 - €90,000, depending on experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement savings, and generous paid time off.
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