Senior Customer Success Strategist

1 semana atrás


Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

About the Role

We're seeking a Senior Customer Success Strategist to lead our first-ever Scaled Customer Success team in Lisbon. As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact.

Responsibilities:

  • Lead a team of CSMs focused on driving customer experience, adoption, optimization, and retention.
  • Collaborate across the Global Scaled Customer Success org, cross-functional teams like Sales, Renewals, Marketing, and Strategy.
  • Participate in Leadership meetings, strategic planning, and goal setting around 1:1 and 1:many engagements.
  • Ownership of the team's performance and development.
  • Skilled at risk mitigation, value realization delivery, mentoring, and developing talent.
  • Ownership of forecasting, team pacing, performance management, and continuous team improvement.

Requirements:

  • You have experience leading in Customer Success and have worked in customer-facing roles like Customer Success, Sales, Renewals, Onboarding, Account Management, or Project Management.
  • 8+ years of total work experience.
  • 3+ years of experience in Customer Success.
  • Hands-on experience with Zendesk or other CX tools.
  • Experience in 1:1 and 1:many customer engagements both from a delivery and design perspective.
  • A strong track record of exceeding targets and top performance.
  • Experience working across large and small customers, ranging from diverse industries.

Compensation & Benefits:

The estimated annual salary for this position is €75,000 - €90,000, depending on experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement savings, and generous paid time off.


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