Technical Support Specialist

3 semanas atrás


Porto, Porto, Portugal Maxi-Cosi Tempo inteiro

About the Job

Dorel Juvenile, the world's leading juvenile products company, is seeking a skilled Technical Support Specialist to join our team. Our products are available in more than 100 countries, and we're dedicated to making a difference in family homes worldwide.

Responsibilities

  • Provide 1st line technical support to customers, ensuring that complex technical questions are answered and the majority of incoming questions are resolved within one conversation.
  • Escalate unresolved issues to the correct teams or experts to ensure timely resolution.

Requirements

  • Minimum 1 year of relevant work experience in technical support or a related field.
  • Fluent English language skills, both written and spoken.
  • Strong technical knowledge and enthusiasm for continuous learning.
  • Ability to work proactively, prioritize tasks, and manage multiple requests simultaneously.
  • Excellent problem-solving skills and attention to detail.

Why Join Us

We're a company that values team spirit, personal drive, and accountability. If you're passionate about delivering exceptional customer experiences and are eager to grow with us, we invite you to apply.


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