Turkish Advertisers Support Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Job Summary:

We are seeking a highly skilled and experienced Turkish Advertisers Support Specialist to join our team at Buscojobs Portugal.

About the Role:

This is an exciting opportunity to work with Facebook and Instagram advertisers, providing them with top-notch support to help them grow in an innovative and fast-paced environment.

Your primary goal will be to enhance the Facebook advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding users on the platform, and assisting them in using its tools and features.

You will work closely with customers after they purchase ad placements or use Facebook/Instagram products, offering pre- and post-sales support for all self-service products.

Main Responsibilities:

  • Provide exceptional support to small and medium-sized businesses (SMBs) across multiple channels, including live chat, email, and phone.
  • Make outbound calls mandatory for emails and highly recommended for chat to ensure timely resolution of queries in both Turkish and English.
  • Offer product and tool support to improve clients' experiences.
  • Identify trends and solve problems facing multiple SMB clients.

Requirements:

  • Turkish - Native or C2 level.

What We Offer:

  • Compensation: up to €1,400 gross per month, including base salary, Christmas allowance, holiday allowance, and meal allowance.
  • Apartments provided by the company (benefit-in-kind).
  • Health insurance from day one of employment.
  • Working hours: 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday, between 07:00 am and 00:00.

Company Overview:

Buscobjos Portugal is a dynamic and innovative company that offers a unique opportunity to work with cutting-edge technology and talented individuals.



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