Coffee Specialist Team Lead

2 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
About Nespresso Operations at Nestlé Business Services

Nestlé Business Services (NBS) plays a pivotal role within the Nestlé Group, providing essential services to facilitate engagement with millions of consumers worldwide. Our team comprises diverse professionals passionate about digital innovation and dedicated to driving continuous process improvement.

Job Summary

We are seeking a highly skilled Coffee Specialist Team Lead to oversee day-to-day customer contacts, maintain high-quality standards, and ensure exceptional service for the Nespresso Brand.

Daily Responsibilities
  • Leads a team of CRC Experts to provide high-quality business goals, role modeling, and effective team management.
  • Serves as a brand ambassador, motivating and engaging staff to contribute to continuous improvement projects.
  • Ensures effective communication with CRC Experts on new activities, events, product launches, and promotional offers.
Requirements and Qualifications
  • One- or two-years' experience in customer-facing roles as a Team Leader.
  • Clear communication skills, including telephone and written communication.
  • Conflict management and coaching training as assets.
  • Dominion of Microsoft Office, domain in telephony systems, and proficiency in Portuguese.
  • Proficiency in English is an asset, along with multitasking and strong work ethic.
What We Offer
  • A competitive salary: €40,000 - €55,000 per annum, based on performance.
  • Development opportunities in Nestlé's Shared Services Business.
  • Flexible working environment and engagement activities.
  • Meal allowance card and flex benefits tailored to individual needs.
  • Membership in the Nestlé Club with discounts at various partners.

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