IT Operations Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro
About Us

Alter Solutions is a leading provider of innovative solutions in the field of IT service management.

Job Description

We are seeking an experienced IT Operations Specialist to join our team. In this role, you will be responsible for ensuring the successful implementation of contract management templates across various projects.

Your key focus areas will include:

  • Stakeholder Management: Manage communication at interfaces with international stakeholders from governance departments (Strategy, Taxes, Legal, etc.)
  • Template Standardization: Ensure aligned, high-quality templates and support the design of regulatory standards while balancing regulatory aspects and process digitization
  • Subject Matter Expertise: Act as a subject matter expert and contact person for template content-related questions from application users and further stakeholders
  • Customer Project Management: Manage and lead customer projects about new or changed contract management use cases/templates independently in collaboration with our Application Support Professionals

You will also be responsible for planning, aligning, implementing, and maintaining customer demands, collecting, analyzing, aligning, prioritizing, and bundling customer requirements, understanding, identifying, and working within constraints, and contributing to the development of application standards and portfolio management.

Qualifications

To be successful in this role, you should have:

  • Educational Background: University degree in Business Administration or Information Technology, or a related field
  • Professional Experience: Several years (+5) of working experience in IT Service Management or IT consultancy
  • Technical Skills: Proficiency in MS Office (Word, PowerPoint, etc.)
  • Soft Skills: Excellent communication and presentation skills, high level of pro-activeness and ownership, strong planning and organizational skills, excellent attention to detail, experience in managing stakeholder interests, familiarity or experience with Agile/ITIL methodology, good communication and analytical skills, and strong verbal and written communication skills in English (German as a plus)
Salary and Benefits

The estimated annual salary for this position is $85,000 - $110,000, depending on location and experience.

In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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