Customer Success Specialist
Há 1 mês
As a Customer Success Specialist at Bosch, you will play a vital role in ensuring the satisfaction of our customers by providing top-notch support and resolving technical issues related to our products and services.
Key Responsibilities- Monitor and troubleshoot customer inquiries, issues, and technical problems, and resolve those that do not require code changes.
- Provide support to customers via various communication channels, including phone, email, Teams, and JIRA.
- Document and track customer interactions, including the nature of the issue, troubleshooting steps taken, and resolutions provided.
- Collaborate closely with cross-functional and international teams to resolve complex technical issues.
- Escalate unresolved issues to appropriate teams or management, ensuring timely resolution and customer satisfaction.
- Support and drive development and maintenance of knowledge base articles, training material, FAQs, and other customer support resources.
- Identify and drive improvements and accelerations of the overarching customer care process and setup.
- Operational proficiency in English, German C1.
- 2 years or more of customer care experience for digital projects and products.
- Strong troubleshooting skills and ability to analyze and diagnose technical issues effectively.
- Excellent communication skills, both oral and written, with the ability to convey technical information to non-technical users.
- Familiarity with IT systems and software applications.
- Strong experience with ticketing systems, such as JIRA, ALM.
- Ability to work independently and collaboratively in a fast-paced environment, with a strong sense of accountability and ownership.
At Bosch, we offer a dynamic and international work environment, career opportunities in one of the best companies in the world, flexible hours, medical services, discounts for employees, sports and health-related activities, a canteen, and good access to public transportation.
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