Technical Solutions Expert for Dutch Market

1 semana atrás


Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

About the Job

We are seeking a highly skilled Technical Solutions Expert to join our team in Zoetermeer. As a hybrid role, you will be responsible for providing technical assistance related to hardware, Cloud-based solutions, and PC software.

Key Responsibilities:

  • Respond to complex technical queries from customers and facilitate call transfers when necessary.
  • Provide installation, implementation, and usage assistance, including onboarding services.
  • Assist Customer Success Agents with live technical queries.
  • Identify and document irregular system behaviors and feature requests to developers.
  • Contribute to internal training and the training of new staff members.

Requirements:

  • Near-native level of Dutch and business fluent English; additional language skills are a plus.
  • HBO level of education; bachelor's degree level preferred.
  • Strong interpersonal and relationship-building skills, with a customer-centric attitude.
  • Technical, analytical mindset with strong IT skills and attention to detail.

What We Offer:

A market-related salary of around €55,000 - €65,000 per year, 10% annual bonus, WFH daily allowance, and transport.



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