Technical Solutions Expert for Dutch Market
1 semana atrás
About the Job
We are seeking a highly skilled Technical Solutions Expert to join our team in Zoetermeer. As a hybrid role, you will be responsible for providing technical assistance related to hardware, Cloud-based solutions, and PC software.
Key Responsibilities:
- Respond to complex technical queries from customers and facilitate call transfers when necessary.
- Provide installation, implementation, and usage assistance, including onboarding services.
- Assist Customer Success Agents with live technical queries.
- Identify and document irregular system behaviors and feature requests to developers.
- Contribute to internal training and the training of new staff members.
Requirements:
- Near-native level of Dutch and business fluent English; additional language skills are a plus.
- HBO level of education; bachelor's degree level preferred.
- Strong interpersonal and relationship-building skills, with a customer-centric attitude.
- Technical, analytical mindset with strong IT skills and attention to detail.
What We Offer:
A market-related salary of around €55,000 - €65,000 per year, 10% annual bonus, WFH daily allowance, and transport.
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