CRC Team Lead
4 semanas atrás
Nestlé Business Services is a leading provider of Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services to the Nestlé Group. Our team comprises diverse and multicultural professionals who are passionate about digital innovation and dedicated to driving continuous process improvement.
Job Summary
We are seeking an experienced Team Lead to oversee a team of CRC Coffee Specialists at Nestlé Business Services. The ideal candidate will have a proven track record in customer-facing roles, excellent communication skills, and the ability to motivate and inspire staff.
Main Responsibilities
- Lead a team of CRC Experts to provide high-quality business services, role modeling, and team management, including effective training and development of a high-performance team.
- Act as a brand ambassador to motivate, engage, and inspire staff and contribute to continuous improvement projects.
- Ensure effective and efficient communication with CRC Experts to keep them informed about new activities, events, product launches, and promotional offers.
- Contribute to customer retention through proven and customized solutions as well as through new solutions by supporting internal customers.
- Ensure that Nespresso HR's people management principles, policies, and processes are enforced.
Requirements
- One- or two-years' Experience in Customer Facing as Team Leader (mandatory)
- Clear communication skills (including telephone, written label)
- Conflict management
- Coaching training as an asset
- Dominion of Microsoft Office (Outlook, PowerPoint, Excel...)
- Domain in telephony systems (Genesys or other similar)
- Proficiency in Portuguese
- Proficiency in English is an asset
- Multitasking
- Strong work ethic and respectfulness required
- Labor legislation as an asset
What We Offer
At Nestlé Business Services, we prioritize the well-being and professional growth of our team members. Joining our team will provide you with:
- Development of expertise in Nestlé's Shared Services Business
- Immersions in a culturally diverse team
- Local and International Exposure
- Flexible working environment
- Engagement and well-being activities
- Competitive salary and annual bonus based on performance
- Meal Allowance Card
- Flex Benefits - Choose benefits that suit you best
- Membership in the Nestlé Club with discounts at several partners
- Free coffee (and good coffee) at the office
- Company equipment tailored to professional needs
- Medical Support available at the Office (in Linda a Velha)
- E-learning courses and training programs to help you achieve your career goals
- Career progression and opportunities for International Career
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