French Speaking Claims Resolution Specialist

Há 6 dias


Braga, Braga, Portugal Nestlé Sa Tempo inteiro

Role Overview

Nestlé Business Services is seeking a French Speaking Claims Resolution Specialist to join our team. This role will be responsible for analyzing and resolving claims and deductions raised by various stakeholders.

About Us

Nestlé Business Services provides supply chain, financial, HR, digital & social media, CRM and consumer engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals who are passionate about digital innovation and driving continuous improvement processes.

What We Offer

We offer a competitive salary and annual bonus according to performance, flexible working environment, engagement and wellbeing activities, and career progression opportunities. Our team members enjoy local and international exposure, immersion in a culturally diverse team, and development of expertise in Nestlé's Shared Services Business.

Responsibilities

The French Speaking Claims Resolution Specialist will be responsible for:

  • Receiving, registering, assigning and categorizing customer claims and deductions
  • Analyzing and checking KPIs on quality of services provided and presenting during Daily Operational Reviews (DOR's)
  • Participating in KPI trends, root cause analysis of mistakes/errors and problem solving
  • Contributing to Continuous Improvement programs and standardization of processes across all markets in scope

Requirements

To be successful in this role, you should have:

  • A degree in Business, Finance, Economics or similar
  • Good English and French language skills
  • Good computer skills, including Microsoft Office applications
  • Strong work ethic and respectfulness

Estimated Salary: €45,000 - €55,000 per year



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