Key Account Growth Strategist
Há 3 dias
We are a fast-paced, value-driven organization dedicated to empowering sales and marketing teams with cutting-edge tools.
About the Role:
As a Key Account Growth Strategist at Pipedrive, you will serve as the trusted advisor to senior executive-level stakeholders within your assigned portfolio of accounts. Your primary focus will be on driving customer satisfaction, retention, and upsell opportunities through strategic planning, proactive relationship-building, and timely delivery of solutions tailored to meet customer needs.
Main Responsibilities:
- Serve as the post-sale face of Pipedrive for strategic accounts, assessing business needs to create custom success plans ensuring adoption and value realization
- Build and maintain strong relationships with key stakeholders in assigned portfolios to actualize long-term retention
- Use influence to drive usage and adoption, ensuring customer health and full product value attainment
- Engage in continuous discovery with assigned accounts to uncover upsell opportunities and drive expansion revenue within their portfolio
- Ensure timely and successful delivery of solutions according to customer needs and objectives
- Tailor content and communication style to service a variety of stakeholders from senior executives to end-users
- Act as a point of escalation to help manage customer expectations during security incidents
- Advocate for high-value customers' business needs to keep cross-functional teams abreast of changing market needs and customer pain points
- Conduct customer calls via web-based video software to foster strong relationships and ensure a smooth process
Requirements:
- 2+ years of professional experience in Account Management/Customer Success within the tech industry
- Ability to manage competing priorities and adapt quickly in a fast-paced environment without losing personal touch with customers or strategy
- Excellent self-awareness in handling customer escalations by consistently adhering to established workflows
- A focus on keeping up-to-date with product changes and having strong knowledge of product features
- Strength in effectively partnering with cross-functional teams to infuse customers' voices and needs back into the business
- Excellent active listening skills to quickly synthesize information and offer advice in a synchronous environment with customers
- The capability to learn new systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and account health efficiently
- Passion for proactively investing in training and development across multiple business industries
- Fluency in English with the ability to tailor communication style and delivery to meet the stakeholder's requirements
What We Offer:
- A competitive salary: $120,000 - $180,000 per annum, depending on location and experience
- A lively international team of over 850 people from more than 50 countries
- A dynamic work environment with flexible working hours
- Opportunities for career growth and professional development
- A comprehensive benefits package, including annual bonus system, health insurance, meal allowance, and flexible benefits
Pipedrive is an equal opportunity employer, welcoming diverse perspectives and backgrounds.
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