Customer Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro
Company Overview

Randstad Ii - Prestação De Serviços, Limitada is a leading provider of website solutions. We are committed to delivering exceptional customer support and services to our clients.

Salary

The estimated salary for this role is €980 per month, based on the location in Lisbon and the required skills and qualifications.

Job Description

We are looking for a dedicated and experienced Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service via chat, email, and phone.

You will troubleshoot user issues with our client platform, offering guidance and solutions. You will also educate users on the platform's features and help them get the most out of their websites.

In addition, you will work closely with the product and development teams to resolve complex technical issues. You will stay up-to-date with new client features and updates to provide accurate support.

You will collect and relay user feedback to improve overall user experience. This is an excellent opportunity for someone who is passionate about providing top-notch customer support and has strong communication skills.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Native or advanced French (C2) proficiency
  • Intermediate level of English (B2)
  • Experience in customer service, tech support, or a similar role (mandatory)
  • Tech-savvy, with the ability to quickly learn new software and tools
  • Excellent problem-solving skills and patience when dealing with users
  • Ability to work independently and manage multiple tasks efficiently
Benefits

As a Customer Support Specialist, you will enjoy a range of benefits, including:

  • Base salary of 980€/month
  • Complexity bonus up to 90€/month
  • Meal allowance of 7,23€ per day worked
  • Schedule: Monday to Sunday (including bank holidays), 24/7, with night shift
  • 2 days off: 2 day rotational
  • Working contract: 6 months (renewable)
Others

Randstad's mission is to become the most equitable and specialised talent company in the world. We welcome people with a wide range of skills and experience. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.


  • Digital Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Support Tempo inteiro

    Unlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...


  • Lisboa, Lisboa, Portugal Support Tempo inteiro

    **Customer Support Role at Movework**We are seeking a skilled Customer Support Representative to join our team at Movework. As a key member of our support team, you will be responsible for providing exceptional customer service to our users via various communication channels.**Key Responsibilities:**• Respond to incoming requests from platform users in a...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    About Our CompanyAt Customer Labs, we help businesses modernize technology, reimagine processes, and transform experiences to stay ahead in a fast-changing world. We're committed to delivering exceptional customer support that meets the evolving needs of our clients.Salary DetailsWe offer a competitive salary of € 50,000 per annum, plus a performance-based...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team in Lisbon. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional support and assistance in European Portuguese.About the Role:As a Customer Support Specialist, you will be responsible for delivering...

  • Customer Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiro

    Job Title: Customer Support SpecialistAbout the Job:We are working with a leading multinational technology business to recruit a Dutch-speaking Customer Support Specialist for their office in Lisbon. The successful candidate would support customers who own a premium membership of a streaming platform.Key Responsibilities:* Communicate with customers via...


  • Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Umbrella Functional Consulting & Support Team is seeking a highly skilled French-Speaking Customer Support Specialist to join their team in Lisbon, Portugal. This role offers an excellent opportunity for individuals who are passionate about delivering exceptional customer service and support.About the RoleThe successful candidate will be responsible for...


  • Lisboa, Lisboa, Portugal Get The Job Tempo inteiro

    Job DescriptionWe are seeking a talented and experienced customer support specialist to join our team at Get The Job. As a customer support specialist, you will be responsible for providing top-notch support to our customers through various channels, including phone, email, and chat.Your primary goal will be to resolve customer complaints and issues in a...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Buscojobs Portugal is seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. The ideal candidate will have native or fluent German language skills and excellent communication abilities in English (at least B2 level).We offer an excellent remuneration package based on experience, skills, and performance. As a customer...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    About Customer LabsAt Customer Labs, we push the boundaries of customer experience engineering. Our team collaborates with pioneering brands to design and implement innovative solutions that drive performance improvement and deliver lasting transformations.Compensation PackageWe offer a competitive salary, including a meal allowance, health insurance, and...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Job Title: German Language Customer Support ExpertWe are seeking a highly motivated and detail-oriented German Language Customer Support Expert to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers in German, ensuring their issues are resolved...


  • Lisboa, Lisboa, Portugal Convergys Tempo inteiro

    About the RoleWe're seeking a highly skilled Customer Support Specialist to join our team in Porto, Portugal. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences by handling customer inquiries, resolving issues, and providing high-quality support.About YouTo succeed in this role, you'll need...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Competitive Salary: €35,000 - €50,000 per annum About the Role:We are seeking a highly skilled German-speaking Customer Support Specialist to join our team at Software & Support Media GmbH in Lisbon. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients. Your...


  • Lisboa, Lisboa, Portugal Prorekruter Jobs -Portugal Tempo inteiro

    Job Summary: We are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Lisbon Oriente. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients in French, responding to inquiries, and resolving issues in a timely and professional manner.Key...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    About LisbonLisbon, the capital city of Portugal, boasts a unique blend of hilly terrain and stunning coastal views. The imposing São Jorge Castle offers breathtaking vistas of the old city's pastel-colored buildings, the Tagus Estuary, and the Ponte 25 de Abril suspension bridge.A Company OverviewCustomer Labs is an international service company...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Buscojobs Portugal is a leading employer in the sports betting and gaming sector, offering an exciting opportunity for a Customer Support Specialist to join our team. About UsWe are a dynamic company with a passion for delivering exceptional customer experiences. Our vision is to create a diverse, equitable, and inclusive future for our people and the wider...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiro

    At Accs - Ares Customer Care Solutions Gmbh, we are seeking a skilled Customer Support Specialist - Dutch/Flemish Expert to join our team. This role is based in Lisbon, Portugal and is a full-time position.About the Role:We are looking for a native or near-native speaker of Dutch/Flemish with excellent communication skills to provide top-notch customer...

  • Customer Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

    The OpportunityWe are seeking a skilled Customer Support Specialist to join our team at Snaphunt. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and providing technical support to our clients.The RoleProvide general and technical support to customers via various communication channels.Escalate...


  • Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

    Job Title: Norwegian Customer Support SpecialistAt Headhunt International, we are seeking a highly skilled Norwegian-speaking customer support specialist to join our team in Athens, Greece. As a customer support specialist, you will be responsible for identifying customers' needs and delivering appropriate solutions, including sales. You will also guide...

  • Customer Support Expert

    2 semanas atrás


    Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiro

    Job OverviewThe Accs - Ares Customer Care Solutions GmbH seeks a Dutch/Flemish Customer Support Specialist to join its team in Lisbon, Portugal. This is a full-time position with a salary of approximately €25,000 per year.About the RoleThis position involves assisting customers of a video streaming platform using multiple communication channels (phone...

  • Customer Support Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

    We are on the lookout for a talented Customer Support Specialist to strengthen our Lisbon support team. At Pipedrive, we believe that great people create great products, and we live by our core values.Job SummaryThis role involves working with our fantastic support team to address customer queries in a friendly and efficient manner. As a Customer Support...