Customer Support Specialist
3 semanas atrás
Randstad Ii - Prestação De Serviços, Limitada is a leading provider of website solutions. We are committed to delivering exceptional customer support and services to our clients.
SalaryThe estimated salary for this role is €980 per month, based on the location in Lisbon and the required skills and qualifications.
Job DescriptionWe are looking for a dedicated and experienced Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service via chat, email, and phone.
You will troubleshoot user issues with our client platform, offering guidance and solutions. You will also educate users on the platform's features and help them get the most out of their websites.
In addition, you will work closely with the product and development teams to resolve complex technical issues. You will stay up-to-date with new client features and updates to provide accurate support.
You will collect and relay user feedback to improve overall user experience. This is an excellent opportunity for someone who is passionate about providing top-notch customer support and has strong communication skills.
Required Skills and QualificationsTo be successful in this role, you will need:
- Native or advanced French (C2) proficiency
- Intermediate level of English (B2)
- Experience in customer service, tech support, or a similar role (mandatory)
- Tech-savvy, with the ability to quickly learn new software and tools
- Excellent problem-solving skills and patience when dealing with users
- Ability to work independently and manage multiple tasks efficiently
As a Customer Support Specialist, you will enjoy a range of benefits, including:
- Base salary of 980€/month
- Complexity bonus up to 90€/month
- Meal allowance of 7,23€ per day worked
- Schedule: Monday to Sunday (including bank holidays), 24/7, with night shift
- 2 days off: 2 day rotational
- Working contract: 6 months (renewable)
Randstad's mission is to become the most equitable and specialised talent company in the world. We welcome people with a wide range of skills and experience. If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
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