InterContinental Hotels Guest Experience Specialist
Há 3 dias
Bekijk hoe je een sleutelrol kan spelen in het creëren van unieke ervaringen voor gasten wereldwijd bij InterContinental Hotels Group (IHG). Als een van de meest prestigieuze en bekende hotelmerken ter wereld bieden wij 16 geweldige en onderscheidende hotelmerken waarin elke gast zich thuis voelt. Wij richten ons op het aantrekken en behouden van het beste talent om onze klanten te helpen om hun doelen te bereiken.
Het succes van IHG is gebaseerd op effectief samenwerken met teams en een sterke klantenservice via verschillende communicatiekanalen. Ons bedrijf richt zich op het opbouwen van een sterk werkgeversmerk en wordt wereldwijd erkend als een uitstekend bedrijf om voor te werken. Om de groei te ondersteunen, zijn onze regio's en functies afgestemd op de belangrijkste prestatie-indicatoren die het belangrijkst zijn binnen ons bedrijf.
Als Guest Relations Representative ben jij verantwoordelijk voor het bieden van een professionele reservering ervaring via de telefoon en andere kanalen in het Nederlands en Engels, om producten af te stemmen op de behoeften van gasten met als resultaat inkomstengeneratie, merkvoorkeur en klantenloyaliteit. Je bent ook verantwoordelijk voor het beantwoorden van vragen over prijzen, hotelgegevens, reserverings- of betalingsvoorwaarden, assisteren van gasten bij alle vragen met betrekking tot "voor", "tijdens" of "na" de reis en het zoeken naar mogelijkheden om individuele en teamprestaties te verbeteren door je teamleden gemotiveerd te houden en te helpen bij het behalen van de gestelde doelen.
Ben je geïnteresseerd in deze uitdagende rol? Bekijk dan onze vereisten:
• Vloeiend Nederlands sprekend en goed Engels (B2)
• Minimaal MBO Diploma
• Bereidheid om 40 uur in shifts te werken
• Dat je een VOG aanvraagt en deelt met de werkgever
• Jij minimaal een jaar in Portugal wilt wonen en werken
• 17 dagen training volgen (betaald)
• Voordelen: Opdrachtgever heeft woonruimte ter beschikking tegen een gering bedrag;
• De woonruimte is inclusief, gas, water, licht en wifi;
• In Portugal betaal je GEEN ziektekosten verzekering;
• Laag inkomstenbelastingtarief;
• Er worden gratis evenementen georganiseerd;
• De vlucht naar Portugal wordt geregeld door opdrachtgever;
• Na 1 jaar werken krijg je ieder jaar een gratis vlucht terug naar Nederland om familie te bezoeken;
• Je krijgt hulp bij alle formaliteiten;
• De kosten voor levensonderhoud zijn laag in Portugal;
• Een unieke internationale ervaring die je helpt bij de rest van je carrière.
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