Hotel Success Strategist

Há 4 dias


Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

Role Overview

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We are seeking an experienced Hotel Success Strategist to join our team at RoomRaccoon. This role will be based in Lisbon, Portugal, Breda, Netherlands, Valencia, Spain or remote within France.

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About the Role

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The successful candidate will empower our French-speaking customers to unlock the full potential of our hotel management system. Guiding them in discovering valuable upgrades from automated customer upselling and entry-level revenue management to seamless integrations with our marketplace of connectivity partners.

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You will drive growth and ensure every customer maximises the value of RoomRaccoon's ecosystem by:

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  • Identifying upsell opportunities by understanding customers' evolving needs and objectives">
  • Collaborating with the sales team to develop tailored proposals and strategies for expanding customer usage">
  • Delivering demos of RaccoonPay and showcasing additional benefits to interested hoteliers">
  • Developing a comprehensive understanding of our product suite, competitor offerings, and pricing">
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Key Responsibilities

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Proactively engage with hoteliers to understand their business goals, challenges, and objectives, serving as the primary point of contact and fostering strong relationships with key stakeholders.

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Conduct regular check-ins and reviews with customers to monitor progress and satisfaction levels, identifying opportunities to optimise and enhance hoteliers' experiences based on feedback and usage patterns.

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Provide training and educational resources to empower hoteliers to maximise our products and develop strategies to proactively address customer concerns and mitigate churn risks.

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Requirements

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To be successful in this role, you should have:

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  • ">
  • 2+ years of work experience in a similar role">
  • Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions, and not afraid to upsell">
  • Hotel sales or SaaS experience is advantageous">
  • Strong problem-solving skills, motivated by high-tech, fast-paced, entrepreneurial environments, with the ability to prioritise effectively">
  • Self-driven and able to perform well under pressure, enjoys working as part of a team, organised with a keen eye for detail">
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Benefits

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RoomRaccoon offers a competitive salary of €55,000 - €65,000 per annum, depending on experience, plus equity, formal training budget allowance, annual hotel allowance, birthday and Xmas vouchers, and opportunities for career advancement.

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Culture

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We value accountability, clock speed, deals, and empowering others. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we'd love to hear from you.


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