Czech Language Trust and Safety Investigator

Há 1 mês


Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro
Czech Speaking Trust and Safety Investigator

We are seeking a highly skilled Czech speaking Trust and Safety Investigator to join our team in Lisbon, Portugal.

Key Responsibilities:
  • Evaluate escalated cases to identify potential policy violations or safety concerns.
  • Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
  • Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
  • Provide exceptional service to both riders and drivers by resolving their issues within time limits.
  • Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.
  • Make informed decisions based on thorough analysis and established policies.
Requirements:
  • C2 Czech and B2 English language proficiency.
  • Work permission for Portugal (EU passport or Portuguese residence card).
  • Willingness to work shifts and weekends.
  • Good general computer skills.
Offer:

€14,000 - €16,000 per year + relocation package.



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