Czech Language Trust and Safety Investigator
Há 1 mês
We are seeking a highly skilled Czech speaking Trust and Safety Investigator to join our team in Lisbon, Portugal.
Key Responsibilities:- Evaluate escalated cases to identify potential policy violations or safety concerns.
- Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
- Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
- Provide exceptional service to both riders and drivers by resolving their issues within time limits.
- Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.
- Make informed decisions based on thorough analysis and established policies.
- C2 Czech and B2 English language proficiency.
- Work permission for Portugal (EU passport or Portuguese residence card).
- Willingness to work shifts and weekends.
- Good general computer skills.
€14,000 - €16,000 per year + relocation package.
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