SMB Account Development Manager
3 semanas atrás
Job Overview
Zendesk, Inc. is seeking a skilled SMB Account Executive to drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
About the Role
This position involves managing and nurturing customer relationships to ensure high satisfaction and retention levels. The successful candidate will proactively identify and pursue opportunities to cross-sell additional products and services to existing customers, optimizing account revenue and profitability.
Key Responsibilities
- Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.
- Manage and nurture customer relationships ensuring high satisfaction and retention levels.
- Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers to optimize account revenue and profitability.
- Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
- Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion.
- Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
- Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.
- Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
- Collaborate with internal teams to enhance sales strategies and streamline sales execution.
- Exceed weekly and monthly activity and pipeline KPIs.
Requirements
- BA/BS degree or equivalent experience required.
- At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
- Experience in managing and expanding customer relationships at various levels.
- Strong presentation, negotiation, and deal closing skills.
- Strong account research, prospecting, and customer outreach skills.
- An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
- Knowledge of industry trends and the ability to build relationships with key decision makers.
- Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
- Experience creating and leveraging territory plans.
- Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
Estimated Salary Range: $80,000 - $120,000 per year, depending on location and experience.
About Zendesk, Inc.
Zendesk is an equal opportunity employer and is proud of its ongoing efforts to foster global diversity, equity, and inclusion in the workplace.
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