Front Desk Ambassador
Há 2 dias
Host Wise is a pioneering property management company in Portugal, revolutionizing the vacation rental and real estate investment sectors with a passion for innovation.
We connect property owners, investors, tourists, and digital nomads worldwide, offering a platform that fosters seamless interactions between parties.
As a rapidly growing startup, we've achieved significant milestones: managing over 350 properties across various types, generating 10M€ in annual revenue, and boasting a team of more than 40 talented individuals. Our subsidiaries, Invest Wise and Work Wise, are thriving examples of our entrepreneurial spirit.
Role OverviewThis position requires an exceptional Front Desk Ambassador to manage bookings and ensure smooth communication with partners, customers (owners, guests, and suppliers), and internal teams. You'll be responsible for handling all reservations, guaranteeing workflow efficiency before, during, and after stays, while maintaining a positive guest experience through proactive communication and problem-solving.
You will prioritize tasks, multitask, and provide solutions to guests via Zendesk, the chosen ticket system, ensuring timely responses and excellent customer satisfaction.
Key Responsibilities:
- Provide first-level support, guidance, and solutions or answers to guests before, during, and after their stay.
- Manage customer inquiries, being the guarantor of customer satisfaction through responses and actions.
- Perform day-to-day tasks including general administration and reception area duties.
- Coordinate with the operations team to achieve better customer service with fast response times.
- Maintain cleanliness of common areas and schedule cleaning accordingly.
To succeed in this role, you should have:
- A strong passion for delivering great service and being guest-focused.
- Excellent problem-solving skills with attention to detail and a proactive personality.
- Good communication skills in English, with further language skills in French or Spanish considered an asset.
- Available for working evening and night shifts (15h-00h and 00h-08h) five days a week, including weekends and holidays.
- A willingness to learn and grow with the company.
In return for your dedication and enthusiasm, you can expect:
- A competitive salary, reflecting the job's requirements and expectations.
- Career growth opportunities, both in salary and responsibility, allowing you to accelerate your professional development.
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