Customer Success Professional

1 semana atrás


Lisboa, Lisboa, Portugal Zyte Tempo inteiro

Customer Success Professional

We are seeking a highly skilled Customer Success Professional to ensure our customers derive maximum value from our web data collection, format, and delivery tools. The ideal candidate is customer-centric, data-driven, and commercially driven, with a strong technical background and experience in account management.

  • Develop and guide customer account plans to increase utilization and engagement.
  • Identify and implement customer opportunities to drive growth.
  • Provide voice of the customer input into product enhancements.
  • Work closely with the Head of Customer Success and other teams to ensure a successful customer outcome.

About the Role

This role involves coordinating with teams such as Sales, Marketing, Support, Product, and Delivery to deliver excellent service to customers. The successful candidate will also work closely with the Head of Customer Success and other teams to ensure a successful customer outcome.

About the Company

Zyte is a leading provider of web data collection, format, and delivery tools, with a globally distributed team of over 240 employees working from over 28 countries. Our products help thousands of organizations make smarter business decisions, secure competitive advantage, and drive sustainable growth.

Requirements

  • 3+ years of experience in an account management or customer success role.
  • Technical background or experience supporting technical software solutions.
  • Customer-centric and relationship-oriented at your core.
  • Proven track record of achieving results while balancing demanding expectations.
  • High levels of organization in your workflows.
  • Previous experience with one or more CRM, CSM, Analytics & Automation Tools (e.g. Salesforce, Intercom, Gainsight, Totango, Natero/Freshworks, Mixpanel, Pendo).
  • Excellent written, verbal, presentation, and interpersonal communication skills.
  • Ability to work independently and as part of a remote team.

Salary Range

$90,000 - $120,000 per year, depending on experience and qualifications.



  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Role Overview:We are seeking a highly skilled Multilingual Customer Success Professional to join our team in Lisboa, Portugal. As a key member of our customer-facing department, you will be responsible for ensuring the satisfaction and success of our German-speaking hotel clients.


  • Lisboa, Lisboa, Portugal Full Fabric Tempo inteiro

    OverviewAt Full Fabric, we're seeking a highly skilled Customer Success Manager to play a crucial role in ensuring the success and satisfaction of our clients. As a key member of our team, you will be the primary point of contact for our educational partners, fostering strong relationships and driving product adoption.Key ResponsibilitiesClient Relationship...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Flecto. In this role, you will be responsible for driving customer satisfaction and retention through effective onboarding, account management, and strategic growth initiatives.Key Responsibilities• Develop and implement customer success plans to ensure timely...


  • Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

    At Pipedrive, we're committed to delivering exceptional customer experiences. As a Customer Success Specialist, you'll play a critical role in ensuring our mid-tier customers achieve their full potential. Your mission will be to provide expert guidance, support, and advocacy throughout the post-sale lifecycle. Whether it's onboarding, adoption, retention, or...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Customer Success Advisor Job DescriptionWe are seeking a highly skilled and motivated Customer Success Advisor to join our team in Lisbon. As a Customer Success Advisor, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via phone, email, and...

  • Customer Success Director

    4 semanas atrás


    Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Customer Success ManagerAt Flecto, we're looking for a seasoned professional to lead our customer success efforts. As a Customer Success Manager, you'll be responsible for ensuring our clients get the most out of our platform. This includes guiding them through onboarding, addressing their needs, and acting as the voice of the customer internally.Key...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Role Summary: We're seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a key member of our team, you will work closely with customers to deliver exceptional customer experiences, drive growth, and ensure long-term success.About the Role: As a Customer Success Manager in our Global Scaled...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About the RoleThis is an exciting opportunity to lead a team of Customer Success Managers (CSMs) in Lisbon and drive customer success.


  • Lisboa, Lisboa, Portugal ambis Tempo inteiro

    Customer Success Manager Opportunity in LisbonWe are seeking an accomplished Customer Success Manager to lead our French market operations in Lisbon. As a key member of our team, you will be responsible for managing customer satisfaction, identifying areas for improvement, and developing strategies to drive growth.

  • Customer Success Leader

    2 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk Tempo inteiro

    About the RoleAs a Customer Success Manager at Zendesk, you will play a critical role in driving customer growth and outcomes. You will work closely with our customers to understand their business objectives and provide tailored solutions to help them achieve their goals.Key ResponsibilitiesWork with customers to identify business objectives and develop...


  • Lisboa, Lisboa, Portugal Pleo Tempo inteiro

    About the RoleWe are looking for a seasoned Customer Success professional to lead our Central Europe team. As a Manager of Customer Success, you will be responsible for driving customer adoption and retention, as well as building and managing a high-performing team of Customer Success Managers.Key ResponsibilitiesDevelop and execute a customer success...

  • Customer Success Team Lead

    3 semanas atrás


    Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

    About the Role:We are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon, Portugal. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring customer success across various customer segments.Key...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Join Phiture as a Manager, Customer SuccessAbout the Opportunity:We're looking for an exceptional Manager, Customer Success to lead our first-ever Scaled Customer Success team in Lisbon. As a visionary leader, you'll play a pivotal role in shaping the team's success and driving customer experience.About Us: We're a global organization with members in AMER,...

  • Customer Success Strategist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About the RoleAs a Customer Success Manager at Zendesk, you will play a key part in our Global Scaled Customer Success organization. This is an exciting opportunity to be part of a groundbreaking initiative, shaping something new and thriving in a dynamic, fast-growing environment. Your responsibility will be to work nimbly across different sizes and...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Key Responsibilities:Lead a high-performing team of Customer Success Managers to drive customer experience, adoption, optimization, and retention.Collaborate with cross-functional teams to ensure seamless customer engagement and success.Develop and implement strategic plans to drive business growth and customer satisfaction.Monitor and analyze customer data...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About the Role:As a key member of our Scaled Customer Success team in Lisbon, you will play a vital role in shaping the customer experience for our global clients. We are looking for a highly dynamic and agile Customer Success Manager who can work nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive...

  • Customer Success Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Customer Success Manager Role OverviewShape the future of Customer Success in our Lisbon team We are seeking a skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a Customer Success Manager, you will work nimbly across different sizes and segments of customers, delivering 1:1 engagements through...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About the RoleZendesk, Inc. is looking for a highly skilled Global Customer Success Strategist to join our team in Lisbon, Portugal. This role offers an exciting opportunity to shape the future of customer success and drive positive experiences for customers.Salary: $70,000 - $90,000 per year,Job DescriptionWe are seeking a dynamic and agile professional...

  • Customer Success Strategist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Zyte Tempo inteiro

    About ZyteAt Zyte, we're a globally distributed team of over 240 professionals working from 28+ countries. Founded in 2010, we've been on a mission to empower businesses to extract the data they need to innovate and grow.Job OverviewWe're looking for a Strategic Customer Success Manager who will ensure our customers derive maximum value from our products....


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About the RoleThe Customer Success Manager is a key member of our Global Scaled Customer Success organization, responsible for delivering exceptional customer experiences and driving growth. In this role, you will work closely with customers across various segments, providing comprehensive Discovery and expert Recommendations to ensure they derive value from...