Customer Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Flutter Entertainment Plc Tempo inteiro

Are you looking for a rewarding career in customer support? We are seeking an exceptional individual to join our team as a Customer Support Specialist.

This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern office on a bi-weekly basis. You will be kit out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.

We offer a competitive experience-based salary of £25,000 per annum, plus benefits including 30 days paid leave, health and dental insurance, personal life insurance, disability coverage, a personal interest allowance, external learning support, and more.

Your responsibilities will include:

  • Liaising directly with our players via a messaging service tool and occasionally via our ticketing system to answer their questions and resolve their queries;
  • Providing fast, accurate, thorough, and friendly responses;
  • Staying fully up-to-date with all of the PokerStars Guidelines, Policies, and Procedures;
  • Assisting our players as requested by management;
  • Enjoying a fast-paced environment working to agreed targets;

To succeed in this role, you will need to demonstrate excellent verbal and written communication skills in Italian and English, be customer-obsessed, possess the ability to multitask, think quickly on your feet, and be tech-savvy and efficient with different communication and office software tools.

We value diversity and are an equal opportunity employer. We do not discriminate on any protected characteristic as defined by applicable law.

About Us

PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. We strive to provide a safe, responsible and ultimately sustainable way to enjoy our products.


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