Customer Service Representative

Há 1 mês


Lisboa, Lisboa, Portugal Minacs Tempo inteiro
Customer Service Representative - Lisbon

Join Concentrix, a global technology and services leader, as a Customer Service Representative in Lisbon, Portugal. As a key member of our team, you will provide exceptional customer service via chat, email, and phone to users, troubleshooting issues and educating them on platform features. You will work closely with product and development teams to resolve complex technical issues and stay up-to-date with new program features and updates. This is a great opportunity to grow and develop your career in a dynamic and supportive environment.

Key Responsibilities:
  • Provide exceptional customer service via chat, email, and phone
  • Troubleshoot user issues and offer guidance and solutions
  • Educate users on platform features and help them get the most out of their websites
  • Work closely with product and development teams to resolve complex technical issues
  • Stay up-to-date with new program features and updates
Requirements:
  • High level of European Portuguese (written and oral) and fluent in English (B2)
  • Experience in customer service, tech support, or a similar role
  • Strong communication skills, both verbal and written
  • Tech-savvy, with the ability to quickly learn new software and tools
  • Excellent problem-solving skills and patience when dealing with users
What We Offer:
  • Full-time with indefinite contracts (negotiable depending on experience and client needs)
  • Competitive salary and performance bonus
  • Central location in Lisbon, Portugal
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project
  • Career development programs, specialized courses, and language classes


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