Shore Excursion Team Leader

3 semanas atrás


Porto, Porto, Portugal Mystic Ocean Tempo inteiro

About Mystic Ocean

Mystic Ocean is a dynamic and innovative ocean cruise company based in Portugal, renowned for its high-quality cruises along iconic destinations such as the Mediterranean, Baltic, and North Seas. Our commitment to delivering exceptional value to our guests drives our focus on creating enriching career paths that foster growth opportunities for our crew members.

Salary: $80,000 - $120,000 per year

Job Description

  • Develop and implement effective tour operations strategies to enhance guest experiences.
  • Lead a team of shore excursion staff to ensure seamless tour execution and guest satisfaction.
  • Collaborate with department heads to coordinate tour logistics, including transportation, attractions, and communication.
  • Manage daily tour dispatching, coach organization, and guest communication to ensure timely and efficient tour operations.
  • Conduct research, write, and record lectures for broadcasting to provide guests with valuable insights into ports of call.
  • Create port description sheets, tour packages, and briefing materials to support tour operations.

Required Skills and Qualifications

  • Bachelor's degree in hospitality, tourism, or a related field.
  • Minimum 2 years of experience as a shore excursion manager on a four- or five-star ship.
  • Excellent leadership, organizational, and public speaking skills.
  • Fluency in written and spoken English and German.
  • Strong geographical knowledge of world destinations and ports visited by Mystic Cruises.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Free or reduced-rate travel on Mystic Ocean cruises.

Others

This role requires a highly motivated and organized individual with excellent leadership skills and a passion for delivering exceptional guest experiences.



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