Service Desk Operations Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Glory Tempo inteiro

Job Title: Service Desk Operations Specialist

Job Summary:

We are seeking a highly skilled Service Desk Operations Specialist to join our team in Torres Vedras, Portugal. As a Service Desk Operations Specialist, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.

Main Responsibilities:

  • Logging, prioritizing, and assigning incidents and service requests
  • Manning the Service Desk number, providing technical support and resolving issues
  • Accurately capturing required details to log tickets
  • Reporting on statistics as required
  • Fulfilling joiners, movers, and leavers requests in accordance with regulatory compliance

Requirements:

  • ITIL Foundation certification preferred but not required
  • Competent with Microsoft Office applications
  • Qualified to degree level preferred but not necessary
  • Experience working in a team on a 24x7 shift basis
  • Experience working for a medium-sized enterprise business
  • Experience working in the manufacturing industry, with appropriate knowledge of business applications related to such
  • Good understanding of enterprise technologies
  • Excellent customer service skills
  • Strong foundation and/or passion for computing and IT
  • Good attention to detail, analytical skills, and troubleshooting abilities
  • Ability to work under high pressure
  • Willing to work on the dedicated night shift team rota (with appropriate remuneration)
  • Fluent in English and Portuguese, as well as at least one of the following languages: Spanish (ideally), French, or German

About Us:

Glory is a global leader in cash technology solutions, providing financial, retail, cash centre, and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

We pride ourselves on customer focus, solution quality, and our great team. We are growing and diversifying and are looking for talented people who are passionate about what they do and want to contribute to the next phase in our company's success.

Glory Spirits:

The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:

  • Value Creation - strive to create value for customers
  • Self-Starter - understand the objectives of your own work and are proactive in achieving goals
  • Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goal
  • Integrity - understand Glory's mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics
  • Own Growth - leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.

Equal Opportunities:

Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.



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