Customer Success and Market Expansion Specialist
Há 4 dias
We are Cleverly Lda (Portugal) and we're looking for a talented Customer Success Manager to join our team in Lisbon. As a Customer Success Manager, you will be responsible for working with our customers across multiple segments, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns.
Our goal is to ensure our customers are deriving value, are optimized for success, and are happily growing with Zendesk for the long term. We offer a competitive salary of €55,000 - €65,000 per annum, depending on experience, as well as a range of benefits including health insurance, pension scheme, and professional development opportunities.
In this role, you will have the opportunity to work cross functionally with our Advocacy/Support, Sales, Renewals, Professional Services teams, leveraging data and insights to shape your approach, inform your discovery, and bolster your recommendations. You will also help forecast and mitigate risk, ensuring growth, and drive customer satisfaction.
You will work closely with customers to provide consultation, demos and standard processes on Zendesk product capabilities for quick wins. Additionally, you will provide guidance on advanced product features and integrations, developing a deep understanding of Zendesk's products and having the ability to demo them to customers who are early in their adoption journey and customers who have a long tenure with Zendesk.
We produce short videos that convey intricate concepts in an easily digestible way. If you're passionate about shaping something new, thrive in a dynamic and fast-growing environment, and want to be part of a team breaking new ground, this opportunity is for you.
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