IT Service Operations Director

Há 6 dias


Lisboa, Lisboa, Portugal Landing Tempo inteiro

We are seeking an experienced IT Service Operations Director to join our team in Lisbon, Portugal. This is a challenging role that requires strong leadership and technical skills to manage the delivery of high-quality IT services.
Job Summary:
The IT Service Operations Director will be responsible for ensuring the smooth operation of our IT services, including service execution, performance management, and customer communication. Key responsibilities include:
• Developing and implementing strategies to improve service quality and reduce downtime
• Managing a team of IT professionals to ensure effective service delivery
• Coordinating with customers to understand their needs and expectations
• Identifying and mitigating risks to service delivery
• Collaborating with other departments to ensure seamless integration of IT services
About the Role:
This is a full-time position based in Lisbon, Portugal. The successful candidate will have a strong background in IT service management, excellent leadership skills, and a proven track record of delivering high-quality results.
Requirements:
• Bachelor's degree or equivalent in Computer Science, Engineering, or related field
• Minimum 3 years' experience in IT service management
• Strong knowledge of ITIL service management framework
• Excellent leadership and communication skills
• Fluency in English (spoken and written)
What We Offer:
• Competitive salary: €80,000 - €100,000 per year, depending on experience
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible working hours and remote work options
• Access to cutting-edge technology and tools



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