Senior Customer Service Operations Manager

Há 2 dias


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

Job Title: Senior Customer Service Operations Manager

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About the Role:

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We are seeking a highly motivated and experienced Senior Customer Service Operations Manager to lead our customer service team in delivering exceptional service to our global customers.

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The successful candidate will have a proven track record of managing teams and driving continuous improvement through data analysis and process optimization.

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Main Responsibilities:

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  1. \
  2. Lead a team of customer service representatives to deliver high-quality service to customers worldwide\
  3. Manage key account orders, including updates with customers, forecasting, and internal communication\
  4. Monitor and analyze KPIs to drive business growth and improvement\
  5. Resolve escalated customer complaints efficiently and effectively\
  6. Develop and implement customer service protocols and procedures for consistent delivery\
  7. Collaborate with other departments to ensure seamless customer experiences\
  8. Provide regular training and development sessions for the team\
  9. Contribute to customer service strategy development and initiatives\
  10. Maintain regulatory compliance and company policies\
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Requirements:

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  • \
  • 3+ years of experience in team leadership or 5+ years in relevant operations expertise\
  • Strong leadership and motivational skills\
  • Excellent communication and interpersonal skills\
  • Bilingual English and German (C1 level required)\
  • Customer-focused approach and strong desire for customer satisfaction\
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What We Offer:

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  • \
  • A competitive salary range: €45,000 - €65,000 per year\
  • Hybrid working arrangements\
  • Supportive and collaborative work culture\
  • Opportunities for professional development and career progression\
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This is an exciting opportunity to join our dynamic team and contribute to our mission of delivering exceptional customer service. If you are a motivated and experienced leader looking for a new challenge, please apply today



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