Senior Customer Service Operations Manager
Há 2 dias
Job Title: Senior Customer Service Operations Manager
\About the Role:
\We are seeking a highly motivated and experienced Senior Customer Service Operations Manager to lead our customer service team in delivering exceptional service to our global customers.
\The successful candidate will have a proven track record of managing teams and driving continuous improvement through data analysis and process optimization.
\Main Responsibilities:
\- \
- Lead a team of customer service representatives to deliver high-quality service to customers worldwide\
- Manage key account orders, including updates with customers, forecasting, and internal communication\
- Monitor and analyze KPIs to drive business growth and improvement\
- Resolve escalated customer complaints efficiently and effectively\
- Develop and implement customer service protocols and procedures for consistent delivery\
- Collaborate with other departments to ensure seamless customer experiences\
- Provide regular training and development sessions for the team\
- Contribute to customer service strategy development and initiatives\
- Maintain regulatory compliance and company policies\
Requirements:
\- \
- 3+ years of experience in team leadership or 5+ years in relevant operations expertise\
- Strong leadership and motivational skills\
- Excellent communication and interpersonal skills\
- Bilingual English and German (C1 level required)\
- Customer-focused approach and strong desire for customer satisfaction\
What We Offer:
\- \
- A competitive salary range: €45,000 - €65,000 per year\
- Hybrid working arrangements\
- Supportive and collaborative work culture\
- Opportunities for professional development and career progression\
This is an exciting opportunity to join our dynamic team and contribute to our mission of delivering exceptional customer service. If you are a motivated and experienced leader looking for a new challenge, please apply today
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